Future Students Enquiries Administrator

2 weeks ago

Melbourne, Victoria, Australia Dixon Appointments Full time
4 roles vacant

  • Supportive team environment
  • Opportunity starting 3rd June 30th August, with possibility to extend
-
Hybrid work life balance:

-
Higher Education organisation:

-
7.25 hours per day, 5 days per week

Company:

A world-class university that focuses on creating future-ready graduates, innovation, and producing research with real-world impact.

Role:

Responsibilities:

  • Provide outstanding customer service.
  • Creating and maintaining up to date records of prospective student interactions on the CRM.
  • Contribute to the achievement of agreed enrolment targets and Key Performance Indicators
  • Maintain generalist knowledge to provide advice in the areas of:
  • Course selection to achieve career outcomes
  • Application and Enrolments
  • Enrolment planning and support
  • Class registration/timetabling

Experience and skills:

  • General knowledge and experience of tertiary sector operating procedures.
  • Demonstrated experience in the delivery of client/customer service within a Contact Centre environment.
  • Demonstrated ability to work under pressure, prioritise tasks, maintain attention to detail in a fastpaced environment, display sound judgement, and to use initiative.
  • Clear, empathetic, and timely communication with customers.
  • Proactive approach to resolving issues and addressing inquiries.
  • Collaborative attitude towards supporting colleagues and achieving targets.
  • Efficient recordkeeping on CRM and adherence to procedures.

Culture:

The work culture is built on communication, respect, learning, collaboration, and trust. Prioritise open and honest communication, listening actively, collaborating towards common goals, and fostering trust and respect among team members.

The Next Step:

***
Reference number: NB73979
Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience.

Please indicate your preferred method of communication in your resume, and please let us know if you require any reasonable adjustments when dealing with us.

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