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Customer Support Specialist
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Sydney, New South Wales, Australia Philips Full timeJob TitleCustomer Support Specialist - Philips HealthcareJob DescriptionPhilips Healthcare is a leading global healthcare company dedicated to improving the lives of millions of people worldwide. Our mission is to make the world a healthier and more sustainable place through innovation and technology.We are seeking a highly skilled and customer-focused...
Customer Support Engineer
3 months ago
Philips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.
An exciting opportunity has arisen for a customer-focused engineer join our team in NSW team, who will be working on multiple modalities such as DXR, CT and MRI. This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies.
Ideally, you will be based and supporting Northern New South Wales (Tweed Heads, Ballina and Lismore).
Your role:
- Providing best-in-class service which technical support, corrective & preventative maintenance, repairs, commissioning & installation of equipment and software & hardware upgrades.
- Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
- Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
- Determining the most cost-effective repair/solution to minimize customer downtime.
- Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time.
You're the right fit if:
- Previous experience in customer-facing service engineering background within the medical equipment or Biomedical industry and experience with DXR, CT and MRI would be advantageous
- Strong IT skills, and the ability to work in a fast-paced environment.
- A degree-level education or equivalent in Electronics, Electrical Engineering, or Biomedical Engineering.
- You will also need to hold a full AU driver's license and a Police Check will form part of the recruitment process.
About Philips:
A career with Philips Healthcare affords you the opportunity to make a meaningful difference in the lives of real people by succeeding at real challenges.
- A competitive salary
- Tool of trade car allowance
- Ongoing Learning and Development opportunities
- Access to the Philips Employee Shop
- Flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.
We're living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.
Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.
