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Sydney, New South Wales, Australia Artista Networks Full timeAbout Arista NetworksArista Networks is a leading provider of data-driven, client-to-cloud networking solutions for large data center, campus, and routing environments. Our innovative approach combines the latest advancements in cloud computing, artificial intelligence, and software-defined networking to deliver exceptional customer value.Job DescriptionWe...
Technical Solutions Engineer
2 months ago
Arista Networks is a leading provider of data-driven, client-to-cloud networking solutions for large data center, campus, and routing environments. Our innovative approach combines the latest advancements in cloud computing, artificial intelligence, and software-defined networking to deliver exceptional customer value.
Job DescriptionWe are seeking a highly skilled Technical Solutions Engineer to join our Customer Support team in Sydney, Australia. As a key member of our team, you will be responsible for providing top-notch technical support to our customers, ensuring their success with our products and solutions.
Key Responsibilities:
- Respond to customer inquiries via phone or email, providing timely and effective solutions to their technical issues.
- Resolve customer concerns related to product installation, operation, maintenance, and compatibility.
- Develop and maintain in-depth knowledge of our products and technologies, including networking protocols and hardware.
- Collaborate with cross-functional teams, including software and hardware engineering, to diagnose and resolve complex technical issues.
- Document customer interactions and technical issues to support product quality programs and development.
Requirements:
- Minimum 3+ years of experience in technical support, with a strong background in networking technologies.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
- Experience with Linux and troubleshooting tools such as IXIA, tcpdump, and Wireshark.
- Bachelor's degree in a technical field, such as Computer Science or Networking.
What We Offer:
- A dynamic and collaborative work environment with a team of top-notch engineers.
- Opportunities for professional growth and development, with a focus on customer success.
- A competitive salary and benefits package, including a hybrid work environment with 2-3 days of office presence per week.
Australian Work Rights:
Only candidates with Australian Citizenship, Australian Permanent Residency, or a demonstrable legal entitlement to work in Australia for the duration of employment will be considered for this role.
