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Technical Solutions Engineer Customer Support Sydney
2 months ago
Arista Networks is a leading provider of data-driven, client-to-cloud networking solutions for large data center, campus, and routing environments. Our innovative approach combines the latest advancements in cloud computing, artificial intelligence, and software-defined networking to deliver exceptional customer value.
Job DescriptionWe are seeking a highly skilled Technical Solutions Engineer to join our Customer Support team in Sydney, Australia. As a Technical Solutions Engineer, you will be responsible for providing top-tier technical support to our customers, troubleshooting complex issues, and collaborating with cross-functional teams to drive customer success.
Key Responsibilities:- Respond to customer product inquiries via phone or email, providing timely and effective solutions to their technical concerns.
- Resolve customer issues related to product installation, operation, maintenance, or compatibility, utilizing your expertise in networking protocols and technologies.
- Develop and maintain strong relationships with customers, understanding their needs and providing tailored support to ensure their success.
- Collaborate with internal teams, including software and hardware engineering, product management, and sales, to identify and resolve technical issues.
- Document customer interactions and technical issues to support product quality programs and product development.
- Minimum 3+ years of experience in technical support, with a strong background in networking protocols and technologies.
- Working knowledge of AAA/RADIUS/TACACS, ACL, ARP, BGP, DHCP, Ethernet, EVPN, ICMP, IGMP, IPSec, IPv4 & IPv6, LACP, LLDP, MACSec, MPLS, NAT, OpenFlow, OSPFv2 & OSPFv3, PIM, QoS, Sflow, SNMP, STP/RSTP/MST, VARP, VRRP, VLAN, VRF, and VXLAN.
- Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark is highly desired.
- A strong comfort level with Linux and familiarity with programming/scripting languages (C++, Java, Python, Perl, JavaScript, shell) is highly desired.
- A dynamic and collaborative work environment with a diverse team of top-notch engineers.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Opportunities for career growth and professional development in a rapidly evolving industry.
- A competitive salary and bonus structure.
Australian work rights: Only candidates with Australian Citizenship, Australian Permanent Residency, or a demonstrable legal entitlement to work in Australia for the duration of employment will be considered for roles in Australia.
