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Technical Solutions Engineer Customer Support Sydney
2 months ago
Arista Networks is a leading provider of data-driven, client-to-cloud networking solutions for large data center, campus, and routing environments. Our innovative approach combines the latest advancements in cloud computing, artificial intelligence, and software-defined networking to deliver a competitive edge in an increasingly interconnected world.
We value diversity and inclusivity, fostering an environment where employees from various backgrounds and experiences feel welcome and empowered to drive creativity and innovation. Our commitment to excellence has earned us prestigious awards, including Best Engineering Team and Best Company for Diversity, Compensation, and Work-Life Balance.
Job DescriptionWe are seeking a world-class Technical Solutions Engineer to join our team in Sydney, Australia. As a Technical Solutions Engineer, you will be responsible for providing top-tier technical support to our customers, resolving complex issues, and driving customer success. You will work closely with our multicultural team of top-notch engineers, software/hardware engineering, product management, customer engineering, and sales teams to deliver exceptional customer satisfaction.
This is a hybrid work environment, requiring office presence 2-3 days a week. You will be responsible for:
- Responding to customer product inquiries via telephone or written email.
- Resolving customer concerns raised during installation, operation, maintenance, or product application or compatibility matters.
- Troubleshooting problems with hardware equipment and software applications and recommending corrective action.
- Documenting customer communication and recurring technical issues to support product quality programs and product development.
Required skills and qualifications include:
- Working knowledge of the networking industry, products, and protocols.
- Minimum of 3+ years of hands-on experience in designing, deploying, configuring, supporting, troubleshooting, debugging, and administering network protocols and technologies.
- Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools).
- A strong comfort level with Linux and familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell)/Cloud Environment/Automation.
Desired skills include:
The ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. Excellent written and verbal communication skills are a must, as is a collaborative approach.
Education: Minimum education is a B.S or ideally a MS in a technical field (CS/Networking preferred) or related. Industry certifications are preferred. Prior TAC experience preferred.
Benefits- Global company and market leader.
- Fantastic workplace culture.
- Central CBD location with flexible working arrangements.
- Great career prospects.
- Excellent facilities with modern tools of the trade.
- Breakout areas/free coffees at local cafe/table tennis/foosball/regular team events.
Australian work rights: Only candidates with Australian Citizenship, Australian Permanent Residency, or otherwise a demonstrable legal entitlement to work in Australia for the duration of employment, will be considered for roles in Australia.
