Customer Success Engineer

2 weeks ago

Sydney, New South Wales, Australia Klaviyo Full time

We're seeking a highly skilled Customer Success Engineer to join our team at Klaviyo. As a key member of our customer-facing team, you will work directly with a small percentage of partners and existing customers to ensure their success with our product.

Your primary focus will be on solving real-world customer problems, prototyping solutions, and communicating technical concepts in a clear and concise manner. You will be responsible for becoming a complete expert in the Klaviyo app, from understanding the data pipelines and code base of our integrations to understanding technical tradeoffs between different implementations.

**Key Responsibilities:**

  • Become a complete expert in the Klaviyo app and its technical capabilities.
  • Offer technical guidance and expertise to customers on how to achieve their use cases.
  • Solve problems manually and then automate future solutions or collaborate with Product and Engineering to proactively improve the Klaviyo product and customer experience.
  • Be the go-to internal technical resource, educating team members and prospects/customers to provide a consistently positive Klaviyo experience.
  • Develop and maintain personal relationships with customers during engagements.
  • Effectively balance a range of core functions in support of constantly striving to help increase the output and efficiency of Klaviyo.

**Requirements:**

  • Proven ability to work in customer-facing roles and familiarity with SaaS sales processes.
  • 2+ years of applied experience with web development languages (e.g. HTML, CSS, Javascript) and REST APIs.
  • Some applied experience with a web app development framework (e.g. React, Node, Angular, Vue, etc.) and/or with a general-purpose programming language (e.g. Python, Ruby, PHP, etc.).
  • Proven ability to learn new technical concepts.
  • Highly analytical thought process and excellent communication skills.
  • An interest in - and ability to - hustle in a fast-paced environment.
  • Knowledge of the eCommerce, martech and ESP domains is a strong plus.

**What We Offer:**

As a Customer Success Engineer at Klaviyo, you will be part of a high-performing team that works at the exciting intersection of engineering, sales, and customer success. You will have the opportunity to work with a talented team of engineers, sales professionals, and customer success experts to deliver exceptional customer experiences.

We offer a range of benefits, including private health cover, financial and professional coaching, a generous annual learning allowance, and unlimited holiday. We are committed to creating a workplace that is inclusive and supportive of all employees, and we strive to make our company a place where everyone can thrive.

  • Customer Success Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Specialist, you will play a critical role in building, retaining, and growing our client base.Key ResponsibilitiesPartner with Account Managers to deliver exceptional customer experiences and drive...

  • Customer Success Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Specialist, you will play a critical role in building and maintaining strong relationships with our clients, ensuring their success with our Procore construction management software.Key...

  • Customer Success Engineer

    1 week ago

    Sydney, New South Wales, Australia Algolia Full time

    {"h1": "Customer Success Engineer at Algolia", "p": "We are seeking a highly skilled Customer Success Engineer to join our team in Australia. As a key member of our Customer Solutions team, you will serve as a designated technical contact and trusted advisor to our customers, providing expert guidance and support to help them achieve their goals with...

  • SMB Customer Success Professional

    1 week ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Job DescriptionWe're seeking a highly skilled Customer Success Engineer to drive the adoption and growth of our Small to Medium Business client base.In this role, you'll partner with an Account Manager to deliver exceptional customer experiences, leveraging best practices and solutions as the product champion of Procore. You will succeed in this role when...

  • Commercial Customer Success Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Commercial Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success team, you will be responsible for driving the success of our strategic commercial customers.Key ResponsibilitiesCustomer Success: Develop and execute customer success plans...

  • Smb Customer Success Engineer

    1 week ago

    Sydney, New South Wales, Australia Suffolk Tech Full time

    About the RoleWe're seeking a highly skilled Customer Success Engineer to join our team at Suffolk Tech. As a key member of our Small to Medium Business (SMB) Customer Success team, you will play a critical role in building, retaining, and growing our client base.Key ResponsibilitiesPartner with Account Managers to deliver best-in-class customer experiences...

  • Commercial Customer Success Engineer

    1 week ago

    Sydney, New South Wales, Australia Suffolk Tech Full time

    About the RoleWe're seeking a highly skilled Commercial Customer Success Engineer to drive the success of our strategic commercial customers. As a key member of our team, you'll be responsible for ensuring our customers achieve maximum value from our Procore platform.Key ResponsibilitiesDevelop and execute customer success plans to drive adoption and...

  • Customer Success Engineer Manager

    2 days ago

    Sydney, New South Wales, Australia Duck Creek Technologies Full time

    About Duck Creek TechnologiesDuck Creek Technologies is a leading provider of intelligent solutions for the property and casualty (P&C) and general insurance industry. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.Job Title: Manager - Customer Success EngineerWe are seeking a...

  • SMB Customer Success Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Procore Technologies Full time

    About the RoleWe're seeking a highly skilled Customer Success Engineer to join our team at Procore Technologies. As a key member of our Small to Medium Business (SMB) Customer Success team, you will play a critical role in building, retaining, and growing our client base.In this position, you will partner with an Account Manager to apply best practices and...

  • Customer Success Engineer Manager

    1 week ago

    Sydney, New South Wales, Australia Duck Creek Technologies Full time

    About the RoleWe are seeking a highly skilled Customer Success Engineer Manager to join our team at Duck Creek Technologies. As a key member of our organization, you will be responsible for ensuring the successful implementation and adoption of our cloud-based solutions for the property and casualty (P&C) and general insurance industry.Key...

  • Customer Success Engineer Manager

    5 days ago

    Sydney, New South Wales, Australia Duck Creek Technologies Full time

    About the RoleWe are seeking a highly skilled Customer Success Engineer Manager to join our team at Duck Creek Technologies. As a key member of our organization, you will play a critical role in ensuring the success of our customers by providing exceptional technical support and guidance.Key ResponsibilitiesProvide technical leadership and expertise to our...

  • Customer Success Engineer Manager

    2 weeks ago

    Sydney, New South Wales, Australia Duck Creek Technologies Full time

    About UsDuck Creek Technologies is a leading provider of intelligent solutions for the property and casualty (P&C) and general insurance industry. We empower insurers to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations.Our MissionWe help insurers set a new standard by providing modern SaaS solutions that enable them to...

  • Customer Success Engineer Manager

    6 days ago

    Sydney, New South Wales, Australia Duck Creek Technologies Full time

    About the RoleWe are seeking a highly skilled Customer Success Engineer Manager to join our team at Duck Creek Technologies. As a key member of our organization, you will play a critical role in ensuring the success of our customers by providing exceptional technical support and guidance.Key ResponsibilitiesProvide technical leadership and support to...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and experienced Client Relationship Manager to join our Customer Success team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, driving revenue growth, and delivering exceptional customer...

  • Customer Success Engineer Manager

    2 weeks ago

    Sydney, New South Wales, Australia Duck Creek Technologies Full time

    About UsDuck Creek Technologies is a leading provider of intelligent solutions for the property and casualty (P&C) and general insurance industry. We empower insurers to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations.Our MissionWe help insurers set a new standard by providing modern SaaS solutions that enable them to...

  • Customer Success Manager

    6 days ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team in Sydney. As a key member of our Customer Success team, you will be responsible for delivering exceptional customer service to our advertiser and agency partners.Key ResponsibilitiesBuild and maintain strong relationships with clients to understand...

  • Customer Success Manager

    3 days ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Unlock Your Potential as a Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Sales team, you will be responsible for building and maintaining strong relationships with our clients and partners, driving revenue growth, and...

  • Customer Success Manager

    21 hours ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Unlock Your Potential as a Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Sales team, you will be responsible for building and maintaining strong relationships with our clients and partners, driving revenue growth, and...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and experienced professional to join our Customer Success team as a Client Relationship Manager. In this role, you will be responsible for building and maintaining strong relationships with our clients, providing proactive consultative client service, and driving revenue growth.Key ResponsibilitiesClient...

  • Customer Success Engineer Manager

    6 days ago

    Sydney, New South Wales, Australia Duck Creek Technologies Full time

    About the RoleWe are seeking a highly skilled Customer Success Engineer Manager to join our team at Duck Creek Technologies. As a key member of our organization, you will play a critical role in ensuring the success of our customers by providing exceptional technical support and guidance.Key ResponsibilitiesProvide technical leadership and expertise to...