Guest Experience Expert

1 day ago

Perth, Western Australia Marriott Full time

About the Role

We are seeking a highly skilled and experienced Guest Experience Expert to join our team at The Ritz-Carlton Perth. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring that every guest has a memorable and enjoyable stay with us.

Key Responsibilities

  • Provide warm and sincere greetings to guests, engaging them in conversation about their stay, property services, and local attractions.
  • Process guest check-ins, confirming reservations, issuing and activating room keys, and coordinating with Housekeeping to track room readiness.
  • Process check-outs, including express check-outs, resolving late and disputed charges, settling accounts, retrieving room keys, and requesting guest feedback.
  • Process various payment types, such as room charges, cash, checks, debit, or credit.

Service Experience

  • Operate the telephone switchboard, answering calls, monitoring busy or unanswered lines, and responding to guest requests, questions, or concerns.
  • Supply guests with directions and information about property amenities, services, and hours of operation, as well as local areas of interest and activities.

Concierge

  • Respond to guest requests for special arrangements or services, such as transportation, reservations, or dry cleaning, by making arrangements or identifying suitable providers.
  • Supply guests with directions and information about property amenities, services, and hours of operation, as well as local areas of interest and activities.

Requirements

  • Responsible Service of Alcohol certification from a nationally accredited training provider.
  • I'm Alert Food Safety Certification from the City of Perth.
  • Experience working in a customer service role is preferred.
  • Passion for delivering exceptional customer service.
  • Unrestricted working rights for Australia.

About Us

The Ritz-Carlton is an award-winning luxury hotel brand with over 100 properties worldwide. We pride ourselves on delivering exceptional guest experiences and creating lifelong memories for our guests. As a member of our team, you will have the opportunity to work with a diverse and talented group of professionals who share our passion for delivering exceptional service.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and development within a global luxury hospitality brand.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply

If you are a motivated and experienced professional who is passionate about delivering exceptional guest service, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

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