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Hotel Guest Experience Specialist

2 months ago

Perth, Western Australia Marriott International Full time
{"About the Role": "

At Marriott International, we're committed to delivering exceptional guest experiences that exceed expectations. As a Guest Experience Expert, you'll play a vital role in ensuring our guests feel welcome and valued throughout their stay.

", "Key Responsibilities": "
  • Assist guests with check-in and departure processes, providing personalized service and attention to detail.
  • Handle general enquiries and resolve guest issues in a professional and courteous manner.
  • Collaborate with the front office team to ensure seamless guest experiences and exceed expectations.
  • Take guest reservations and perform cash handling and credit card responsibilities.
  • Stay up-to-date on hotel amenities and services to provide expert recommendations to guests.
", "What We Offer": "
  • Exclusive staff discounts on food and beverage and hotel rooms.
  • Flexible working hours and locations, time off to pursue your passion, and paid leave during your birthday month.
  • Internationally recognized training programs and unlimited strategic development opportunities.
  • Genuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance Program.
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend.
", "About Us": "

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We're committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

", "Language": "en"}