Service Dispatch Administration Officer
2 weeks ago
- 65k70k + Super
- Fantastic training and ongoing support
Our client, an ICT services provider with several small branches throughout Australia, is currently seeking a full-time Service Dispatch Administration Officer for their Toowoomba branch.
You must have a minimum of 3 years in a similar role, have excellent communication skills and be able to multitask.
Must be able to type above 50 wpm._Main duties and responsibilities:
_
- Data entry in ConnectWise, Outlook, and Microsoft Teams in a timely manner
- Service Ticket Triage
- Resource Allocation
- Service Queue Coordination
- Time Entry and Timesheet Quality Control
- Proactive and Preventative Maintenance Work Coordination
- Customer Liaison
- 3rd Party Vendor Liaison
- Service Operations Reporting (Internal / External)
- Freight Bookings
- Answer helpdesk phone calls
- Travel Bookings
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