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Team Lead-food

3 months ago

Melbourne, Victoria, Australia Westin Hotels & Resorts Full time

Job Description:

Job Number

Job Category Food and Beverage & Culinary

Location The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP

Schedule Part-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

***The Food & Beverage Team Leader will be responsible for the designated Food & Beverage operation by ensuring smooth service on a day to day basis. Provide high level of service while complying with brand standards of department and hotel. Ensuring to exceed customers' expectation by effective direction, supervision and co-ordination of staff assigned to his/her responsibilities.

Conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained.


  • Responsible for coordinating the work of the Food and Beverage Attendants in an efficient manner, whilst maintaining quality and standards.
  • Have a full knowledge of the venue operations and roles therein.
  • Ensure all food and beverage items served to our guests are of the highest standard and presentation. Be attentive in checking quality of food and quality of beverage.
  • Understand and supervise opening and closing procedures including a thorough knowledge of the Point of Sale System.
  • Ensure cleanliness of bar, tables, chairs, floor and general equipment. In liaison with Restaurant Manager, ensure sufficient equipment for the operation of the venue.
  • Assign staff to their stations and conduct briefings
  • Handle customer concerns and complaints with a concerning and understanding attitude as per Hotel standard.
  • Actively solicit guest feedback in order to seek continual improvement in service and to ensure guest satisfaction.
  • Ensure sales are maximised through suggestive upselling.
  • Assist with development and performance reviews.
  • Assist the Restaurant Manager with the initial and ongoing "On the Job" Training to ensure that associates have the necessary skills to perform their job efficiently and effectively.
  • Attend meetings as required.
  • Knowledge and understanding of financial knowledge, controls, inventory, costs, expenses, and all cash handling procedures and policies.
  • Ensure that all associates comply with the grooming and uniform standards.
  • Ensure all Liquor Licensing Laws are abided by and understand the correct procedures for handling intoxicated and underage guests.
  • Uphold the Marriott Cares culture by demonstrating the Star Service Standards at all times to guests and fellow associates.
  • Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related The Westin Melbourne and Marriott Policies.
  • Undertake other duties as required by Restaurant Manager / Food & Beverage Manager.
  • Align working practices and conduct with The Westin Melbourne's Vision; consistently strive to meet and exceed the expectations of both internal and external guests.
  • Maximise employee productivity through enhanced skills, knowledge and direction.
  • Promote repeat business through guest satisfaction.
  • Demonstrate clear behaviours that align to the Westin Service Culture Standards, the Marriott Journey and Brand Core values
  • Comply with and abide by all hotel polices and procedure and information as outlined in Associate handbook
  • Comply with Marriott's Worldwide Code of Business Conduct and Ethics and the Policy against Insider training at all times.
  • To work as and where directed by Management plus follow all reasonable requests.

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