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Food and Beverage Team Leader

2 months ago

Melbourne, Victoria, Australia Hyatt Corporation Full time

Job Summary

As a Food and Beverage Team Leader at Hyatt Place Melbourne, you will be responsible for leading and managing a team to deliver exceptional customer service and maintain high standards of food and beverage quality.

Key Responsibilities

  • Lead and manage a team of food and beverage staff to ensure seamless service delivery
  • Implement daily procedures for opening and closing the restaurant to maintain high standards
  • Monitor and maintain high production, productivity, and customer-service standards
  • Ensure hotel policies and procedures are implemented and followed
  • Handle guest feedback and concerns in a professional manner
  • Maintain a high level of cleanliness and presentation in all work areas

Requirements

  • Demonstrated supervisory and leadership experience in a similar hotel or restaurant environment
  • Excellent customer service skills aligned to 5-star brand standards
  • Effective communication skills to liaise with guests at all levels
  • Exceptional grooming standards
  • Ability to work across a 7-day rotating roster, including late nights, weekends, and public holidays
  • Leadership qualities to motivate and coach staff
  • Basic understanding of financials such as COGs and labor costs
  • Able to work in Australia without restrictions