Food and Beverage Team Lead
1 week ago
We are seeking a dynamic and professional Restaurant Supervisor to join our team at Sofitel Melbourne On Collins.
As a Restaurant Supervisor, you will be accountable for the operations of the outlet and providing quality service to our guests.
Key responsibilities include:
- Supervising and supporting Ambassadors to ensure standards and procedures are met to provide a positive guest experience
- Assisting in managing staffing requirements to ensure luxury service is provided to guests
- Driving promotions, including social media, to increase revenue and guest engagement
- Maintaining effective communication within the Food & Beverage teams, including the kitchen, and being responsive to Ambassador suggestions and guest feedback
- Ensuring the efficient operation and high-quality service of Hotel's bar outlets
- Maintaining product knowledge of all drinks, snack, and wine lists to advise and make recommendations to guests
- Ensuring adequate coverage at all times, reviewing the roster in the absence of the manager, and making changes if business demands it
- Ensuring revenue for the shift is accurately accounted for, with cash/charge summary being completed to balance daily activities
We are looking for someone with:
- Excellent communication skills
- Demonstrated experience within a luxury Food and Beverage environment
- A proven guest focus and ability to build a rapport with guests
- A passion for Food and Beverage
- Proficiency in computer applications, software, and social media
- A high level of wine knowledge, cocktail knowledge, and bartending skills
- A minimum one year's experience in a similar role
- A valid Responsible Service of Alcohol certificate
- Ability to work a rotating roster, including weeknights, weekends, and public holidays
- Full working rights in Australia
Sofitel Melbourne on Collins offers:
- Opportunities for career development within the hotel and wider Accor Group
- An inclusive company culture
- A central, accessible location in Melbourne's CBD
- Laundered uniforms
- A complimentary hotel stay package for your work anniversary
- Worldwide employee and family and friends benefits at Accor Hotels
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