customer service team lead

2 weeks ago

Sydney, New South Wales, Australia Optimal Recruitment Full time
  • Call Centre & Customer Service
  • Team Leader
  • Sydney
  • Permanent / Full Time

6/5/2024

  • Permanent Full-Time Role
  • Based in Warriewood with parking on site
  • Excellent salary package $116,500 including bonus + Super

Our client is ASX listed and a leading distributor of audio-visual solutions for all types of installation projects in Australia and New Zealand, including professional broadcast, media and communications; defence, law enforcement and security; live sound and production; musical instruments and sound recording; residential and commercial installation; and home entertainment markets.

With over 100 diverse brands in their portfolio the opportunity has arisen for a customer service team leader role. You will be leading a team of 7 and as a member of this close knit team you will report directly to the Operations Manager and liaise closely with the Sales Reps and Warehouse Manager.

The Role

The main objectives of the role are to manage the day to day activities of the Customer Service Team to ensure a high level of service and satisfaction are achieved at all times. The successful applicant will provide reports to the Operations Manager on sales results, loan stock etc. on a weekly and monthly basis across all product segments.

Key Responsibilities

  • Manage the day-to-day activities of the Customer Service Team, including Trade Counter Sales
  • Answering customer enquiries and take orders over the phone
  • Enter Sales Orders in to the Pronto system
  • Ensure the efficient process of the order entry AI, LucyAI
  • Liaise with Warehouse staff in relation to picking slips when completed, short shipments etc and report any anomalies to the Operations Manager
  • Responsible for the supply of monthly sales results to all major accounts
  • Follow-up all service related credits, disputes and claims
  • Authorisation of all credits in accordance with company guidelines
  • Resolve customer claims and complaints
  • Hold monthly Customer Service meetings to ensure information flow and any issues that may arise are resolved in a timely manner
  • Liaise with National Sales Managers and Account Managers across all segments on various issues
  • Keeping accurate records and providing reports to the Operations Manager of Loan Stock on a monthly basis
  • Ensuring correct information and records are kept for cash sales
  • Assist in the maintenance of Integrated Solutions dealers agreements and management of item security
  • Ensuring flexibility to support other business units as required
  • Creation and updating of process documents for the Customer Service Team transactions

To be eligible you will have:

  • High level of proven team leadership and customer service skills of 5 years or more
  • High level of general problem solving skills
  • An understanding of the order process through an ERP system
  • Computer literate (Microsoft Office –Advanced level)
  • Able to self manage as well as work within a team environment, must be a self-starter
  • Excellent communication skills, both written and oral
  • High level of people skills, ability to interact with staff across all levels
  • Experience with Pronto / intergrated accounting systems desirable

APPLY NOW by sending your Resume and cover letter or for a confidential chat please call Julie on

PLEASE NOTE this role is only open to Australian Citizens or Permanent Residents

  • Customer Service

    1 week ago

    Sydney, New South Wales, Australia Lead Group Consultancy Full time

    Provide excellent customer service and manage customer inquiries Manage customer orders and ensure timely delivery of goods Communicate with internal departments to resolve customer issuesThe Company:My client is a leading supplier of raw materials and ingredients to the food and beverage industry in Australia and New Zealand. They currently seek a highly...

  • Service Delivery Lead

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Service Delivery Lead Grade 9/10 role 6 months opportunity with potential for extension or conversion to ongoing Starting salary of $116,211 base + 10.5% super and flexible working arrangements Reporting to: Principal Product Owner Immediate Start within Revenue DigitalDo you want to...Work in a supportive and collaborative Squad in Revenue NSWWe have an...

  • Customer Service Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia Covetrus Full time

    The RoleCovetrus is a global animal health technology and services company dedicated to advancing the world of veterinary medicine. The Provet team is part of Covetrus as the premier leading veterinary distributor in Australasia and has a long history of innovation, continuous improvement, and excellence in customer service to our vet and veterinary practice...

  • Customer Service Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia Mayday Recruitment Full time

    Mascot offices with free on-site parking & gym - close to transport- $90-$100k + Super Lead an established Customer Service team of 15Join a global leader in a Customer Service Team Lead role. Our client is looking for a great leader to join their teamThe role overview:- Location:Based in stunning corporate offices in Mascot with free onsite parking & gym -...

  • Principal Strategy Lead

    1 week ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    **Principal Strategy Lead Temporary up to 12 months**Flexible location role can be based in Sydney / Bathurst / Gosford / Tweed HeadsHybrid working options available and all flexible working arrangements considered including part-time, part-year and job-shareAn exciting temporary opportunity has arisen for a Principal Strategy Lead to join the NSW Telco...

  • Customer Service Coordinator

    1 week ago

    Sydney, New South Wales, Australia Universal Business Team Full time

    The CompanyTechware is a reputable family business who renowned for their innovative and trusted range of safety equipment across Australia. Their extensive range of products are widely recognised as ground-breaking, comprehensive and of the highest quality. Their collaborative close-knit team of customer service expert's are dedicated to delivering...

  • Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    **Team Leader (Coordinator) Continuous Improvement. Ongoing role. Locations are flexible across NSW with hybrid working.**An exciting opportunity has arisen for a Team Leader (Coordinator) Continuous Improvement to join the Optimisation team Fines and Debt within Revenue NSW.You will lead a team by providing information and advice to assist in strategic...

  • Manager Customer Engagement

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Manager Customer Engagement, Ongoing, SydneyThe Department of Customer Service (DCS) is looking for an enthusiastic and team-orientated individual within the Customer Engagement team in ICT. The successful applicant will be supporting agencies across The Department of Customer Service. The right applicant will be a team player able to hit the ground running,...

  • Manager, Aboriginal Customer Engagement

    1 week ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Manager, Aboriginal Customer Engagement & Policy (Aboriginal)Grade 11/12, OngoingLocation:SydneyAbout this roleDo you want to make a difference in supporting better outcomes for Aboriginal people, customers and communities within NSW. We are looking for an experienced Aboriginal Customer Engagement & Policy Manager to work in the Aboriginal Outcomes Unit...

  • Service Manager

    1 week ago

    Sydney, New South Wales, Australia Lead Group Consultancy Full time

    Service manager position for leading pump manufacturer Competitive salary Relocation Assistance providedAre you an experienced and driven individual with a passion for leading and optimizing service operations? Are you looking for an exciting opportunity to join a renowned pump manufacturer as a Service Manager? If so, we have the perfect position for...

  • Customer Relations Team Lead

    2 weeks ago

    Sydney, New South Wales, Australia University of New South Wales Full time

    Job no: 519328Work type: full timeLocation: Sydney, NSWCategories: Administration, Estate / Facilities Management, Management Employment Type: Full- time, fixed term contract until 8 November 2024 Location: Kensington, NSW (On- campus role, hybrid work arrangement available) From $106$115k+ 17% super + Annual Leave LoadingAbout the OrganisationUNSW isn't...

  • Customer Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Customer Support Officer, Ongoing & Temporary - Full Time & Part Time opportunities availableDCS is a great place to work, and it's not just us saying thatOur values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public...

  • Customer Support Team Lead

    1 week ago

    Sydney, New South Wales, Australia Brighte Full time

    Customer Support Team LeadAbout BrighteOur mission is the make sustainability affordable and accessible for everyone.By offering financial solutions to homeowners, we're making renewable energy and home improvements more accessible to the everyday Aussie.Our founder and CEO, Katherine McConnell, has been awarded Telstra Business Woman of the year in 2020 as...

  • Customer Case Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Customer Case Officer - NSW Small Business Commission (Aboriginal Targeted)- Grade: Clerk Grade 5/6- Salary range: $89, ,982 + superannuation and leave loading- Duration: Ongoing position available, with the possibility of a talent pool- Applications Close:Thursday 1st June 2023 [9:59am]- Location: Parramatta, 4PSQAbout the Opportunity Join a highly...

  • Service Technician

    1 week ago

    Sydney, New South Wales, Australia Lead Group Consultancy Full time

    Opportunity to join a company with a great working culture Collaborative team environment Ongoing training and supportThe Company:Join a leading Australian-based global company specializing in desalination and water recycling. We're seeking a Service Technician based in Sydney, NSW, responsible for operating and maintaining Water Treatment plants. As a site...

  • Principal Service Designer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    DCS Grade 11/1- Base salary $134,411 to $155,445 + super Temporary full time opportunity until June 2024 with potential to extension or become permanent Flexible working arrangements (remote working options, compressed flexible hours and more)What's the Job?Working as part of an Agile Program Delivery team, this role is responsible for driving an agile...

  • Customer Service Country Lead

    2 weeks ago

    Sydney, New South Wales, Australia EBR Full time

    Title: Customer Service Country LeadHave you ever dreamt of a job where you can make everyone feel satisfied and fulfilled? Are you a strategic and meticulous leader with a desire for customer satisfaction? If you say yes to both questions, you will now have the chance to work as a Customer Service Country Lead for one of our major telecommunication clients...

  • Team Leader Revenue

    1 week ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    **Team Leader Revenue Management. Multiple roles. 2 year contract with view to Ongoing. Locations are flexible across NSW with hybrid working. Landing location is Parramatta.**Do you have accounting and reporting experience and are looking to manage a small diverse team?If so, an exciting opportunity has arisen for experienced Team Leaders to join the...

  • Warehouse Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Universal Business Team Full time

    The CompanyTechware is a reputable family business who renowned for their innovative and trusted range of safety equipment across Australia. Their extensive range of products are widely recognised as ground-breaking, comprehensive and of the highest quality. Their collaborative close-knit team of customer service expert's are dedicated to delivering...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Employ Full time

    Seeking a caring nurturing team leader to grow and develop their team- free gym and pool and hybrid role - inbound customer service - no selling Make a difference, make improvments and have autonomy to implement changesA national provider of home loans and house hold name and market leader is seeking and experienced inbound call centre team leader who has...