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Student Services Officer

3 months ago

Brisbane, Queensland, Australia SPC Brisbane Full time
SPC is seeking to appoint a student service officer to work in Brisbane campus.

SPC is a leading English language program provider in Australia, Queensland. We have established our Cairns campus since 2000 and has started a Brisbane campus from 2016.

Our main service is to provide English language programs and ideal learning environment to a group and an individual from varies age group, study duration and nationalities.

We are currently looking for a team member who has a passion for international student care. The department's main responsibilities include accommodation arrangements, tour bookings, customer service, and administrative tasks.

You will be required to provide a timely and efficient work manner to coordinate this high volume and detailed role.


The key responsibilities are:

  • Provide information about living in Australia and assist international students(e.g. opening bank accounts, transport information)
  • Dealing with routine student enquiries and handover to relevant staff as necessary.
  • Group operation and preparation
  • Handling all bookings, includes transportation, meals, English lessons and activities.
  • Accommodation placement and student counselling
  • Work with sales department closely and support
  • Design and organize activities for international students
  • 24 hours emergency contact person
  • Database management

Experience, Skills:

  • Experience in an office environment
  • PC knowledge and experience (Microsoft products: Outlook, Excel, Word, Power point)
  • Telephone correspondence
  • Ability to multitask, learn quickly and work independently
  • Good communication and customer service skills
  • Working experience in the CRICOS ELICOS sector would be an advantage

Conditions:

  • Full
- time, 3 months contract with possibility to extend or move permanent position

  • Have a VISA that allows you to work full time
  • Must have at least 6 months of the VISA remaining
  • English level to be Upper intermediate to native
  • Must not be able to work more than one job at a time
  • A driving licence and Blue Card registration would be advantageous

Job Type:
Contract

Contract length: 3 months

Pay:
From $23.97 per hour

Expected hours: 38 per week

Work Location:
In person