Social Support Officer

2 weeks ago

Charles Sturt, Australia City of Marion Full time

Position Description - Social Support Officer

Position title Social Support Officer

Position number 1591

Classification (Level) Level 3

Department City Services

Division Community Connections

Business unit Positive Ageing & Inclusion

People Leader Social Participation Coordinator
Community Connections staff, external stakeholders include

Key stakeholders partner Councils, My Aged Care, Assessment Services (ACAT & RAS), other Aged Care Providers, Community Networks, SSRG.
Internal departments, Volunteers

Our Purpose
To improve our residents' quality of life; continuously, smartly, and efficiently. Six themes in
our Community Vision represent the shared value and aspirations that will guide how our
city develops - liveable, valuing nature, engaged, prosperous, innovative,
and connected.

City of Marion Values
Our values are critical to us as they help drive behaviours that will enable us to achieve
council's vision. With the community and safety at the forefront of everything we do, the City

of Marion values:
Respect, Integrity, Achievement, Innovation.

We live our values Our community vision

Respect:
treating everyone as we want to be
treated, where all contributions are valued.

Integrity:
fostering trust and honesty in all
our interactions.

Achievement:
enhancing our knowledge and

performance to reach our shared goals, while
being dedicated to supporting one another.

Innovation:
encouraging new ideas and learning
from our experience to do things better.

PD - Social Support Officer - March 2024

Position Description - Social Support Officer

Purpose
Social connection is a vital component of an individual's wellbeing especially as they age. The
Social Support Officer plays a key role in supporting vulnerable people who are over 65
years and are socially isolated to build capacity, maintain independence and facilitate social
connectedness.

Supporting and developing volunteers to deliver strong community outcomes within the
funding guidelines and aged care standards, while promoting a positive and professional
image of the City of Marion.

Key Deliverables

  • Adhere to the Commonwealth Home Support Programme (CHSP) manual, Aged Care
Quality Standards and the City of Marion Values.

  • Supervise volunteers, including recruitment, induction, orientation, mentoring and
sourcing appropriate training.

  • Implement and manage volunteer performance evaluation processes.
  • Respond and action new client referrals, undertake home visits and work with clients
to develop care plan, achievable goals, and the implementation of services.

  • Monitor and review client progress and volunteer development by setting strategies
to achieve great outcomes.

  • Work in collaboration with new and existing clients to assess needs, tailor care plans
and develop strategies that will facilitate their wellness goals and outcomes.

  • Resolve client enquiries and issues in a timely manner.
  • Maintain a high level of client satisfaction through effective communication.
  • Complete accurate and detailed records of all client interactions.
  • Develop and implement new programs and initiatives that respond to community
need and aged care reforms.

  • Coordinate client booking requests and volunteer rosters.
  • Participate in the development and review of procedures, work instructions and
streamlining operational processes to improve efficiency.

  • Participate in gathering and analysing client feedback to establish the value,
satisfaction and expectation for each service provided.

  • Monitor and report on key performance indicators related to Social Support
Programs.

PD - Social Support Officer - March 2024

Position Description - Social Support Officer

Person Specification
Essential criteria

  • Certificate III or higher in Community Services/Business Administration, or equivalent
experience in a similar role.

  • Sound knowledge of the issues faced by vulnerable people and special needs clients
e.g. Disability, CALD.

  • Advanced communication skills both written and verbal.
  • Good working knowledge of the Commonwealth Home Support Program (CHSP)


 Manual and Guidelines.
  • Comprehensive knowledge and experience in the use of database systems, My Aged
  • Care (MAC) Portal, and other computer software.
  • Working with and managing volunteers of the CHSP Social Support Individual and


 Group.
  • Working in partnership with organisations and networks.
  • Capacity to be flexible and adapt to new work practices within a changing priorities

- and work environment.
  • Ability and willingness to foster and initiate continuous improvement in systems and

- procedures.
  • Ability to work in a collaborative team environment.
  • Ability to undertake and achieve a high level of performance in a variety of different
- tasks and functions as part of a multi-skilled and dynamic team.
  • Ability and willingness to foster and initiate continuous improvement in systems and

  • Social Support Officer

    4 weeks ago

    Sturt, Australia City of Marion Full time

    **Position Description - Social Support Officer** **Position title **Social Support Officer **Position number **1591 **Classification (Level) **Level 3 **Department **City Services **Division **Community Connections **Business unit **Positive Ageing & Inclusion **People Leader **Social Participation Coordinator Community Connections staff, external...

  • Social and Cultural Sustainability Planner

    2 weeks ago

    Charles Sturt, Australia City of Marion Full time

    Position description Social & Cultural Sustainability PlannerPosition title Social & Cultural Sustainability PlannerPosition number 1021Classification (Level) Level 7Department CEODivision Office of the CEOBusiness unit Strategy & RiskPeople Leader Unit Manager Strategy & RiskDirect reports NilExecutive Leadership Team, Senior Leadership Team,Key...

  • Social Participation Coordinator

    2 weeks ago

    Charles Sturt, Australia City of Marion Full time

    POSITION DESCRIPT I ON - Social Participation CoordinatorPosition Title Social Participation CoordinatorClassification Level 4People Leader Team Leader Positive Ageing and InclusionDivision City ServicesDepartment Community ConnectionsAll members of the Community Wellbeing Unit, Libraries and neighbourhoodKey Relationships centres, other departments within...

  • Social Participation Coordinator

    2 weeks ago

    Charles Sturt, Australia City of Marion Full time

    POSITION DESCRIPT I ON - Social Participation CoordinatorPosition Title Social Participation CoordinatorClassification Level 4People Leader Team Leader Positive Ageing and InclusionDivision City ServicesDepartment Community ConnectionsAll members of the Community Wellbeing Unit, Libraries and neighbourhoodKey Relationships centres, other departments within...

  • Business Unit Support Officer

    2 weeks ago

    Charles Sturt, Australia City of Marion Full time

    POSITION DESCRIPTION - EAE Business Support OfficerPosition Title Engineering, Assets & Environment (EAE) Business Support OfficerPosition Number(s)Classification Level 3People Leader Manager Engineering, Assets and EnvironmentDepartment City ServicesDivision Engineering, Assets and EnvironmentUnit Managers, Coordinators, Engineering, Asset Solutons,...

  • Active Ageing Officer

    2 weeks ago

    Charles Sturt, Australia City of Marion Full time

    POSITION DESCRIPTION - Active Ageing Officer***Position Title Active Ageing OfficerPosition Number(s) 1298Classification Level 3People Leader Team Leader Positive Ageing & InclusionDepartment City ServicesDivision Community ConnectionsStaff and volunteers within the Community Hubs Team, Community WellbeingKey Relationships Unit, Volunteer Coordinator,...

  • Communications Officer

    2 weeks ago

    Charles Sturt, Australia City of Marion Full time

    Position Description Communications OfficerPosition title Communications Officer***Position number 1325***Classification (Level) 4Department Customer ExperienceDivision CorporateBusiness unit Marketing and CommunicationsPeople Leader Unit Manager Marketing and CommunicationsDirect reports NilMarketing and Communications team, Media, Engagement andKey...

  • Community Bus Officer

    2 weeks ago

    Charles Sturt, Australia City of Marion Full time

    Position description Community Bus OfficerPosition title Community Bus OfficerPosition number 1569Classification (Level) Level 3Department City ServicesDivision Community ConnectionsBusiness unit Positive Ageing & InclusionPeople Leader Social Participation CoordinatorDirect reports nilKey stakeholders Clients, volunteers, staffOur PurposeTo improve our...

  • Business Support Officer I Community Safety

    2 weeks ago

    Charles Sturt, Australia City of Marion Full time

    **POSITION DESCRIPTION - Business Support OfficerPosition Title Business Support OfficerClassification Level 3People Leader Team Leader Community SafetyDivision City DevelopmentDepartment Development and Regulatory ServicesTeam Leader Community Safety, staff of the Community Health and SafetyUnit, the wider Development and Regulatory Services Department,...

  • Client Liaison Officer

    2 weeks ago

    Charles Sturt, Australia City of Marion Full time

    Position Descrip tion - Client Liaison OfficerPosition Title Client Liaison OfficerClassification Level 3People Leader Team Leader Positive Ageing and InclusionBusiness Unit Community WellbeingDivision City ServicesDepartment Community ConnectionsMarion residents, a range of external stakeholders including Not for ProfitOrganisations, Partnering Councils,...

  • Administration Officer I The Iconic Marion Cultural

    2 weeks ago

    Charles Sturt, Australia City of Marion Full time

    Administration Officer - MCCPosition Title Administration Officer - MCCPosition Number(s) 1190Classification Level 3People Leader Team Leader Marion Cultural CentreDepartment City DevelopmentDivision City PropertyResidents, Community Groups, Arts Organisations, Community ServiceKey Relationships Organisations, Art/Theatre venues, Cultural businesses...

  • Biodiversity Officer

    2 weeks ago

    Charles Sturt, Australia City of Marion Full time

    **Position Description - Biodiversity OfficerPosition title Biodiversity OfficerPosition number 1601Classification (Level) Level 5Department City ServicesDivision OperationsBusiness unit Open SpacesPeople Leader Biodiversity CoordinatorDirect reports N/AOpen Space Operations / Open Space and Recreation Planning/ Environmental Sustainability / Property / City...

  • Property Officer

    2 weeks ago

    Charles Sturt, Australia City of Marion Full time

    POSITION DESCRIPTION - Property Officer***Position Title Property OfficerClassification Level 5People Leader Unit Manager Land & PropertyDepartment City DevelopmentDivision City PropertySporting and Community Clubs, Lessees, Licensees, State GovernmentKey Relationships Agencies, Maintenance Contractors and utility providers, Business owners,Residents,...

  • Development Officer-compliance

    2 weeks ago

    Charles Sturt, Australia City of Marion Full time

    Position Description - Development Officer - CompliancePosition title Development Officer - CompliancePosition number 1561Classification (Level) Level 4/Level 5Department City DevelopmentDivision Development and Regulatory ServicesBusiness unit Regulatory ServicesPeople Leader Unit Manager Regulatory ServicesDirect reports NilDevelopment Services Team,...

  • Sport & Recreation Business Relations Officer (2161)

    2 weeks ago

    Charles Sturt, Australia City of Marion Full time

    POSITION DESCRIPTION - Sport & Recreation OfficerPosition Title Sport & Recreation OfficerPosition Number(s) 1193Classification LevelPeople Leader Unit Manager Property Strategy & DeliveryDivision City DevelopmentDepartment City PropertyInternal: Property, Strategy & Delivery Team, Property & Facilities Team ,Recreation & Cultural Facilities Team, City...

  • Social Participation Coordinator

    4 weeks ago

    Sturt, Australia City of Marion Full time

    **POSITION DESCRIPT** **I** **ON - Social Participation Coordinator** **Position Title **Social Participation Coordinator **Classification **Level 4 **People Leader **Team Leader Positive Ageing and Inclusion **Division **City Services **Department **Community Connections All members of the Community Wellbeing Unit, Libraries and neighbourhood **Key...

  • Social Participation Coordinator

    2 weeks ago

    Sturt, Australia City of Marion Full time

    **POSITION DESCRIPT** **I** **ON - Social Participation Coordinator** **Position Title **Social Participation Coordinator **Classification **Level 4 **People Leader **Team Leader Positive Ageing and Inclusion **Division **City Services **Department **Community Connections All members of the Community Wellbeing Unit, Libraries and neighbourhood **Key...

  • Neighbourhood Centres

    2 weeks ago

    Charles Sturt, Australia City of Marion Full time

    POSITION DESCRIPTION - Neighbourhood Centre - Intercultural Officer***Position Title Neighbourhood Centre - Intercultural OfficerClassification Level 3People Leader Team Leader Neighbourhood CentresDivision City ServicesDepartment Community ConnectionsStaff and volunteers within the Neighbourhood Centre Team, CommunityKey Relationships Wellbeing Unit,...

  • Digital Communications Coordinator

    2 weeks ago

    Charles Sturt, Australia City of Marion Full time

    Position Description Digital Communications CoordinatorPosition title Digital Communications CoordinatorPosition number 1274Classification (Level) Level 6Department Corporate ServicesDivision Customer ExperienceBusiness unit Marketing and CommunicationsPeople Leader Unit Manager Marketing and CommunicationsDirect reports NilInternal - Elected Members,...

  • Communications Officer

    1 week ago

    Sturt, Australia City of Marion Full time

    **Position Description Communications Officer** **Position title **Communications Officer*** **Position number** 1325*** **Classification (Level)** 4 **Department** Customer Experience **Division** Corporate **Business unit** Marketing and Communications **People Leader** Unit Manager Marketing and Communications **Direct reports** Nil Marketing and...