Client Service Team Leader

2 weeks ago

Sydney, New South Wales, Australia Anton Murray Consulting Full time

Sydney- Ancillary Areas- PermanentOur client is an expanding business looking for a confident and experienced financial services client service/call centre team leader to manage a team of up to 10 people.

They will provide leadership, guidance and support to the team whilst maintaining high levels of quality client interaction.

Key Responsibilities:

  • Managing the daily running of the team
  • Ensure KPI metrics are achieved, setting and meeting performance targets
  • Manage outbound call campaigns and provide structured and accurate reports
  • In order to support the team, handle the most complex complaints
  • Manage costs effectively in line with budget requirements
  • Create training plans for all new employees to ensure effective training opportunities
  • Provide leadership and support to direct reports in the Response Centre
  • Engage and motivate direct reports to ensure morale in team is high at all times
  • Manage recruitment and workforce planning at all times
  • Supporting the Operations Manager and other business units in projects
  • Putting controls in place to ensure department operates in line with corporate objectives
  • Responsibility to identify poor performers, set expectations, provide training and measure performance
  • Perform call monitoring each month to identify training requirements and to provide feedback to agents to improve
  • Establishing clear communication channels and liaising with Team leaders, Departmental heads and third/external parties to gather information and resolve issues
  • Handling the most complex customer complaints or enquiries and first point of contact for escalations from Team Leaders and Department Heads
  • Addressing process, procedure, quality concerns and reducing error rate and inefficiency
  • Play a significant role in longterm planning, including initiatives geared toward operational and service excellence

  • Supermarket Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Retail Team Leader Opportunities Full time

    Team LeaderWe are a supermarket business that operates in the Western Sydney region and are looking for an experienced and exceptional Team Leader to join our team on a Full-Time basis. The positions reports directly to the Director.We have 4 retail stores around Sydney that specialises in Indian/ Sri Lankan and Asian produce & goods that are enjoyed by all....

  • Team Leader, Client Services

    2 weeks ago

    Sydney, New South Wales, Australia Beaumont People Full time

    Full time permanent role with a great NFP organisation A leadership position located in Terrey Hills (2084) Competitive remuneration package of $82,043 to $89,985 + Super + NFP PackagingTeam Leader, Client Services: Full time permanent role with a great NFP organisation A leadership position located in Terrey Hills (2084) Competitive remuneration package of...

  • Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Wolfe Recruitment Full time

    Building Services- Sydney, NSW- Full TimeWhat's on offer; ‍ Strong remuneration Wages or Salary Up to $140k + Super + Vehicle Work for an industry leader Work on some Sydney's iconic service portfolio's Long term career growth into Account | Service management Internal development and training on offer Great opportunity for someone who wants to work with a...

  • Client Services Team Leader Health

    2 weeks ago

    Sydney, New South Wales, Australia BSI Full time

    Great that you're thinking about a career with BSIPurpose of the position Provide Leadership to the New Zealand Client Services Team to ensure an excellent client experience is delivered to BSI clients. Ensure client assessments are booked in advance and that assessment baseload is correctly managed.Key Responsibilities and Accountabilities Manage a team of...

  • Cash Services Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Anton Murray Consulting Full time

    Sydney- Investment Banking- PermanentOur client is a global business whose main product is technology system solutions for derivative risk management within treasury.This position is effectively a cash management operational and client services support role, based in their Sydney office, to help with funding monitoring and support for clients across the...

  • Client Relations Centre Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Richemont Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Sydney, NSW, AU Permanent The story of Cartier is founded on audacity and passion.For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our...

  • Client Relations Centre Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Richemont Full time

    Be a part of our Team We are looking for an experienced Team Leader to join us in our Sydney Head Office. Reporting to the Client Relations Centre Manager, the Client Relations Centre Team Leader is responsible for the daily running and management of the Client Relations Centre (CRC) based in Sydney. If you have a passion for creating luxury and enjoy...

  • Warehouse Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Universal Business Team Full time

    The CompanyTechware is a reputable family business who renowned for their innovative and trusted range of safety equipment across Australia. Their extensive range of products are widely recognised as ground-breaking, comprehensive and of the highest quality. Their collaborative close-knit team of customer service expert's are dedicated to delivering...

  • Client Services and Program Leader

    2 weeks ago

    Sydney, New South Wales, Australia Beaumont People Full time

    Client Services and Program Leader 0.8 FTE Based in Sydney close to several transit options Parttime 0.8 permanent role Flexible working options available NFP salary packaging friendly and collaborative team are some of the many benefits on offerKey responsibilities:This exciting role will be responsible for building strong relationships with internal and...

  • Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    **Team Leader (Coordinator) Continuous Improvement. Ongoing role. Locations are flexible across NSW with hybrid working.**An exciting opportunity has arisen for a Team Leader (Coordinator) Continuous Improvement to join the Optimisation team Fines and Debt within Revenue NSW.You will lead a team by providing information and advice to assist in strategic...

  • Client Relations Centre Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Richemont Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Sydney, NSW, AU Permanent The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our...

  • Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Advance Recruitment Partners Full time

    Job Title: Team Leader - Corporate Benefits, Financial ServicesLocation: North SydneyJob Type: Full-Time Permanent / OfficeSalary: $100, ,000 + SuperBenefits: 25 Annual Leave days, team events, supportive management team, regular social eventsWe are seeking a highly motivated Team Leader to join our Corporate Client Services Advice team. As a Team Leader,...

  • Review Services Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Allens Full time

    Job no: 495305Work type: Permanent - Full timeLocation: SydneyCategories: Corporate ServicesAbout AllensAllens is a leading international law firm with a proud 200-year heritage of shaping the future for our clients, our people and the communities in which we work. Our alliance with Linklaters connects our clients and teams with an international network of...

  • Client Relationship Manager Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia IOOF Holdings Full time

    Date:29 Aug 2023Location:Sydney, NSW, AU, 2000Employment Type:Permanent Full Time- Join a leading Wealth Management organisation and make a meaningful impact North Sydney office based Permanent fulltime position within ShadforthThe Role The position of Client Relationship Manager Team Leader (CRMTL) is an essential element of the Shadforth service delivery...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia people2people Full time

    Work with a tech organisation that is seeking a Customer Service Team Leader to start immediately, for 3 months, with the option to temp to perm This role is located in Sydney's Inner City, close to public transport.The BusinessThis organisation has built a strong reputation within its niche market, becoming one of the market leaders. Their vision is to...

  • Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia BNP Paribas Full time

    TEAM LEADER - FDS (JOB NUMBER:C D000529)The Managed Funds team sits within the Operations Division of BNP Paribas Securities Services. They are dedicated to providing a Premier level of service to all clients which invest in UUTs.The team is responsible for end to end processes for UUTsThis broadly covers areas: Responsibility for sending trade instructions...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Charterhouse Full time

    Permanent role:- Sydney CBD location:- Financial Services Sector:- Previous experience as a Team Leader/Manager required:- $80K + Super:- Start date ASAP:- This role will require criminal history checks:- Hybrid workingAbout the role:We are seeking an experienced Customer Service Team Leader for a permanent role in Sydney CBD. As the Team Leader, you will...

  • Service Desk Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Balance Recruitment Full time

    My client, a growing MSP located in the southern area of Sydney is looking for an experienced Service Desk Team Leader to join their team in this newly created role.Reporting into the Managing Director, in this role you will work alongside the Sales Manager, where you will:Manage the day/day running of the Service Desk to ensure that clients are provided...

  • Client Onboarding Team Leader, Payroll

    2 weeks ago

    Sydney, New South Wales, Australia TMF Group Full time

    Job no: 564090Work type: Full timeLocation: Sydney, Australia, AustraliaCategories: Client PayrollOffice Location: SydneyJob Purpose:The Client Onboarding Team Leader to manage onboarding of new client with or without support of Project team, as per the TMF group norms and ensures that client has been migrated properly to operation team once the onboarding...

  • Team Leader, Practical Support Services

    2 weeks ago

    Sydney, New South Wales, Australia Cancer Council NSW Full time

    Team Leader, Practical Support Services (12 month contract) Cancer Council NSW is Australia's leading cancer organisation and our vision is to change the path of cancer and make sure no one walks alone. We are dedicated to meaningful careers where you will not only change the lives and futures of people affected by cancer, but you will work in a multi-award...