Current jobs related to Customer Journey Expert - Sydney, New South Wales - ING Bank N.V.
-
Customer Journey Specialist
1 week ago
Sydney, New South Wales, Australia International Netherlands Group Full time{"title": "Customer Journey Expert", "description": "About the RoleWe are seeking a highly skilled Customer Journey Expert to join our Business Banking Tribe. As a key member of our team, you will be responsible for identifying customer pain points and developing solutions to streamline customer processes.Key ResponsibilitiesOperational, Regulatory and...
-
Customer Journey Specialist
2 weeks ago
Sydney, New South Wales, Australia ING Bank N.V. Full time{"title": "Customer Journey Expert", "description": "About the RoleWe are seeking a highly skilled Customer Journey Expert to join our Business Banking team at ING Australia. As a key member of our team, you will be responsible for driving operational, regulatory, and compliance risk activities across our business.Key ResponsibilitiesIdentify customer pain...
-
Customer Journey Specialist
7 days ago
Sydney, New South Wales, Australia ING Bank N.V. Full timeAbout the RoleWe are seeking a highly skilled Customer Journey Expert to join our Business Banking Tribe. As a key member of our team, you will play a critical role in shaping the customer experience and driving business growth.Key ResponsibilitiesDevelop and implement operational, regulatory, and compliance risk strategies to ensure a seamless customer...
-
Customer Journey Specialist
7 days ago
Sydney, New South Wales, Australia ING Bank N.V. Full timeAbout the RoleWe are seeking a highly skilled Customer Journey Expert to join our Business Banking team at ING Australia. As a key member of our team, you will play a critical role in driving operational excellence and ensuring the delivery of high-quality customer experiences.Key ResponsibilitiesDevelop and implement operational risk management strategies...
-
Customer Journey Specialist
1 week ago
Sydney, New South Wales, Australia ING Bank (Australia) Limited Full timeAbout the RoleWe are seeking a highly skilled Customer Journey Expert to join our Business Banking team at ING Bank (Australia) Limited. As a key member of our team, you will play a critical role in driving operational excellence and ensuring the delivery of high-quality products and services to our customers.Key ResponsibilitiesDevelop and implement...
-
Customer Journey Strategist
4 days ago
Sydney, New South Wales, Australia Lendi Group Full timeJob Title: Senior Manager, Customer JourneysLendi Group is a leading provider of home loans and financial services, and we're seeking a highly skilled Senior Manager, Customer Journeys to join our team.About the RoleThe Senior Manager, Customer Journeys will be responsible for leading the development and execution of customer journey strategies across Lendi...
-
Customer Journey Strategist
1 week ago
Sydney, New South Wales, Australia Lendi Group Full time{"title": "Senior Manager, Customer Journeys", "description": "Role OverviewLendi Group is revolutionising the home loans industry with best-in-class technology and a suite of tools that takes the hard work out of home loans. As a Senior Manager, Customer Journeys, you will be responsible for the strategic oversight, planning, and execution of marketing...
-
Customer Journey Specialist
2 weeks ago
Sydney, New South Wales, Australia International Netherlands Group Full timeAbout the RoleWe are seeking a highly skilled Customer Journey Specialist to join our Business Banking team at International Netherlands Group. As a key member of our team, you will play a critical role in shaping the customer experience and driving business growth.Key ResponsibilitiesOperational Risk Management: Identify and mitigate operational risks...
-
Senior Account Manager
2 weeks ago
Sydney, New South Wales, Australia Internetwork Expert Full timeAbout the RoleWe are seeking an experienced Senior Account Manager to join our team at Internetwork Expert. As a key member of our client services team, you will be responsible for leading communication with clients, developing and growing relationships with client stakeholders, and maintaining client satisfaction.Key ResponsibilitiesLead communication for...
-
Senior Account Manager
2 weeks ago
Sydney, New South Wales, Australia Internetwork Expert Full timeAbout the RoleWe are seeking a highly experienced and skilled Senior Account Manager to join our team at Internetwork Expert. As a key member of our digital marketing team, you will be responsible for leading client relationships, developing and executing strategic marketing plans, and driving business growth.Key ResponsibilitiesClient Management: Lead...
-
SEO Consultant
2 weeks ago
Sydney, New South Wales, Australia Internetwork Expert Full timeAbout the RoleWe are seeking an experienced SEO Consultant to join our team at Internetwork Expert. As a key member of our digital marketing team, you will be responsible for developing and executing successful SEO campaigns to drive business growth and improve online visibility.Key ResponsibilitiesSupport the smooth running of the team, including training...
-
Patient Journey Strategist
2 weeks ago
Sydney, New South Wales, Australia F. Hoffmann-La Roche Gruppe Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Patient Journey Strategist. As a key member of our commercial ecosystem, you will play a critical role in partnering with stakeholders to uncover opportunities to transform patient outcomes.Key ResponsibilitiesPartner with patient journey stakeholders to identify...
-
SEO Consultant
2 weeks ago
Sydney, New South Wales, Australia Internetwork Expert Full timeAbout the RoleWe are seeking an experienced SEO Consultant to join our team at Internetwork Expert. As a key member of our digital marketing team, you will be responsible for developing and executing successful SEO campaigns to drive business growth and improve online visibility.Key ResponsibilitiesSupport the smooth running of the team, including training...
-
Patient Journey Strategist
2 weeks ago
Sydney, New South Wales, Australia F. Hoffmann-La Roche Gruppe Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Patient Journey Strategist. As a key member of our commercial ecosystem, you will play a critical role in driving business growth and delivering exceptional customer experiences.Key ResponsibilitiesDevelop and execute strategic plans to transform patient outcomes...
-
Patient Journey Advocate
6 days ago
Sydney, New South Wales, Australia F. Hoffmann-La Roche Gruppe Full timeAbout the RoleWe are seeking a highly skilled and motivated Patient Journey Partner to join our team in South West Sydney and the ACT. As a key member of our commercial ecosystem, you will play a critical role in partnering with stakeholders to uncover opportunities to transform patient outcomes.Key ResponsibilitiesBring the external in, working with...
-
Patient Journey Advocate
1 week ago
Sydney, New South Wales, Australia F. Hoffmann-La Roche Gruppe Full timeAbout the RoleWe are seeking a highly skilled and motivated Patient Journey Partner to join our team in South West Sydney and the ACT. As a key member of our commercial ecosystem, you will play a critical role in partnering with stakeholders to uncover opportunities to transform patient outcomes.Key ResponsibilitiesBring the external in, working with...
-
Patient Journey Advocate
2 weeks ago
Sydney, New South Wales, Australia F. Hoffmann-La Roche Gruppe Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Patient Journey Partner. This is a unique opportunity to work with a leading healthcare company, F. Hoffmann-La Roche Gruppe, and contribute to the development of innovative solutions that improve patient outcomes.Key ResponsibilitiesPartner with healthcare...
-
Digital Journey Optimisation Lead
1 week ago
Sydney, New South Wales, Australia CommBank Full timeAbout the RoleWe are seeking an experienced Digital Journey Optimisation Lead to join our Customer Engagement and Communications Crew at CommBank. As a key member of our team, you will be responsible for leading a team of Digital Optimisation Managers and driving results through detailed understanding of web analytics and customer insights.Key...
-
Digital Journey Optimisation Lead
6 days ago
Sydney, New South Wales, Australia CommBank Full timeAbout the RoleWe are seeking an experienced Digital Journey Optimisation Lead to join our Customer Engagement and Communications Crew at CommBank. As a key member of our team, you will be responsible for leading a team of Digital Optimisation Managers and driving results through detailed understanding of web analytics and customer insights.Key...
-
Customer Success Manager
2 weeks ago
Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout ACCS - ARES Customer Care Solutions GmbHWe are a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly...
Customer Journey Expert
3 months ago
The Customer Journey Expert (CJE) –Public Cloud works across multiple squads in Platform Engineering Tribe within ING's OWoW organization. As a CJE, you'll have the expertise in one or more of the areas of product management, channel and process optimization, or other relevant areas that are required in the Public Cloud CoE
You will be responsible for the development, management and lifecycle of Platform Engineering products, services, channel delivery and processes within one or more of these areas. You are familiar with the relationship between these areas, with a view to achieving an optimal customer experience whilst meeting ING targets.
What you'll do ...
- Involve in multiple CoE squads 'backlog management, sprint planning, execution, and review.
- Participate in the CoE meetings, standard scrum events for the squad stand up, refinements, reviews, and retrospectives.
- Monitor and evaluate the marketing effort, products, services, distribution policy and customer contact strategy for the various touch points.
- Design and implement strategy for products, channels, promotion, pricing, and process quality.
- Liaison with external partners and vendors for support and drive required outcomes.
What we're looking for...
- Demonstrated depth of experience in the fundamentals of at least one core pillar of CJE i.e. product management, process or channel optimization.
- Experience with both quantitative and qualitative research techniques.
- Certification in Azure Public cloud.
- Experience in a customer environment, where the customer needs are at the heart of the proposition development.
- Sound analytical skills and the ability to make decisions based on data.
What's in it for you?
- Drop everything and learn with over 16,000 professional and personal development courses to choose from.
- Discounted ING Health Insurance.
- An additional Rest Day to support your wellbeing.
- An IMPACT Day to volunteer on approved sustainability activity.
About Us
At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.
When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged. We've built a culture that's fun, friendly and supportive – it's the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place you'd feel at home. We'd love to hear from you.
(One last thing, ING operates a direct talent sourcing model. So, no agency introductions, please.)
Need more?
Contact Mia Annamalai at Application close date 14/06/24
#J-18808-Ljbffr