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Payments Officer

3 months ago

Brisbane, Queensland, Australia HOBAN Recruitment Full time

HOBAN Recruitment are currently sourcing an experienced Payments Officer to work with our client who is an independent statutory agency, responsible for supporting thousands of Australians with a significant and permanent disability and their families and carers.

The Claims and Payments Branch provides support and guidance to providers delivering the Agency's funded services to participants.


It is responsible for investigating and resolving outstanding payment requests that have been rejected through the myplace provider and participant portals.

The branch processes manual payments to providers and self-managed participants.

  • Located in Brisbane CBD, Queensland
  • 12month contract, with the possibility of an extension, pending business requirements.
- $36 + per hour + Superannuation

About the role

  • Investigating and resolving outstanding payment requests that have been rejected through the provider and participant portals.
  • Engaging with internal and external stakeholders to resolve payment enquiries.
  • Processing manual payments to providers and selfmanaged participants.
  • Working to resolve payment issues, guided by legislation, policies and standards, and Payments Branch Standard Operating Procedures (SOPs).
  • Contribute to decisionmaking within the team/work area.
  • Consistently meeting team and individual work resolution targets.
  • Ensuring knowledge of and compliance with legislative, financial and administrative frameworks.
  • Maintaining an awareness of government decisionmaking processes, Agency guidelines and regulations.

About you

  • Enjoys problem solving in a timely manner
  • Works well to SOP's and company policies
  • Enjoys working in a team environment
  • Positive contemporary attitudes to people with disability.
  • Understanding and knowledge of disability and its impact on individuals.
  • Must be an **Australian Citizen