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Support Specialist
2 months ago
Join Veracross, a leading provider of School Information Systems (SIS), as an Associate Support Specialist - Accounting & Payments. In this role, you will be the first point of contact for customers seeking support for our VC Pay Tuition Management and Accounting products.
Key Responsibilities:- Provide exceptional customer support via phone, email, and ticketing system, resolving issues related to configuration and utilization of the product.
- Support end-users (payers) with troubleshooting and resolving common issues related to payments.
- Collaborate with the Technical Support Team to escalate issues that cannot be resolved within Tier 1 support.
- Communicate with school business offices to escalate non-technical and/or operational issues.
- 1-2 years of customer support experience in a school business office or in customer support within the software industry.
- Prior knowledge and experience with accounting, online payment processing, and/or banking industry in Australia.
- Excellent verbal and written communication skills, with the ability to multi-task and work under various constraints.
- 20 days holiday, plus public holidays.
- Superannuation contribution (on top of base salary).
- A fully remote- or hybrid work environment.
We value diversity and inclusion, and we seek to create a culture where differences are celebrated and all team members feel supported and empowered to reach their full potential.
