Card Fraud Payment Disputes Specialist

6 days ago


Brisbane, Queensland, Australia Great Southern Bank Full time
About the Role

We are seeking a highly skilled and experienced Card Fraud Payment Disputes Officer to join our team at Great Southern Bank. As a key member of our Financial Crime team, you will play a critical role in investigating and resolving card fraud disputes, ensuring the best possible outcomes for our customers.

Key Responsibilities:

  • Investigate and resolve card dispute cases in a timely and efficient manner
  • Manage Visa and Mastercard dispute cases to achieve the best possible results for our customers
  • Respond to customer inquiries regarding new and ongoing disputes
  • Maintain accurate records to meet reporting obligations
  • Manage multiple workloads with varying SLA requirements

About You

We are looking for an individual with a strong background in customer service or financial services, with a minimum of 12 months experience. You will possess excellent verbal and written communication skills, as well as strong problem-solving and planning abilities. You will be comfortable working in a fast-paced environment and have advanced computer skills, including Microsoft Office Suite.

What We Offer:

  • A collaborative and supportive working environment
  • A range of employee benefits, including flexible leave options and discounts on financial and insurance products
  • The opportunity to make a real impact and influence the culture and practices of Great Southern Bank

Why Join Us?

At Great Southern Bank, we value diversity and inclusion, and are committed to creating a workplace where everyone feels valued, connected, and respected. We believe that investing in our people is key to upholding our great culture, and offer a range of benefits and incentives to support your career and well-being.



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