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Client Services Representative
3 months ago
Closing Date: 20/01/2023- Job Type: Permanent - Full Time- Location: Melbourne - Northern Region- Job Category: Client Services SupportDPV Health is a leading healthcare services provider operating out of Melbourne's northern growth corridor.
Our professional staff deliver a wide variety of clinical, community health and wellbeing services.
At DPV Health, we pride ourselves on being inclusive, and actively embrace and celebrate the diversity of all people within our communities.
We are dedicated to working with people from Aboriginal and Torres Strait Islander backgrounds, people with a disability and people from migrant or refugee backgrounds.
DPV Health is a Child Safe organisation, committed to the safety and wellbeing of all children and young people. We are proud to be a Rainbow Tick accredited organisation; dedicated to the continued support for our LGBTIQ+ community.The Client Services Representative Allied Health at DPV provides services to both staff and external clients.
The Client Services team is often the first point of contact for DPV clients and is committed to providing its services with professionalism, quality and efficiency.
We are recruiting to work across a variety DPV Health sites who will ensure service delivery at reception is delivered in a professional, proficient and caring manner to staff members and clients of DPV Health.
Desired Skills and Experience:
About you
Applicants must have significant customer service experience, a high level of competency in Microsoft Office Products, proficient in TrakCare, ESENDEX, FOI policy, RISKMAN and highly developed communication and problem-solving skills to manage complex enquiries.
Your ability to upskill/train CSR, to adapt to new information technology systems as well as your ability to relate well with clients and staff will be highly valuable for this position.
The DPV Health Way
The health and wellbeing of our people is at the core of our employee and client experience. All perks are curated with care, allowing you to thrive at work and in all personal and professional pursuits. Knowledge sharing, ongoing learning and development, engagement and recognition are key pillars in our culture and values.
- Work-Life Balance we understand that worklife balance is important and accommodate flexibility for team members wherever possible.
- Health and Wellbeing we promote health and wellbeing for our people, just like we would for the communities we serve. We provide flu vaccinations on site and free, confidential counselling services are available just to name a few.
- Professional Development with access to modern, digital eLearning you'll have flexibility of course timing with access to shorter, more customized content. Accompanied by facetoface training, your continual professional development is always top of our priority list
- Full driver license and travel between sites required
- Evidence of COVID19 vaccination or valid medical exemption
f this role sounds like you, we would love to hear from you.
DPV Health is committed to Equal Opportunity, ethical practice and the principles of cultural diversity and social inclusion.
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