Manager, Remarketing and Loss Recoveries

2 weeks ago

Melbourne, Victoria, Australia Mercedes-Benz Financial Services Australia Full time

Aufgaben:

  • Manager, Remarketing & Loss Recoveries
  • Accelerate your career with Mercedes-Benz Financial Services
  • Challenge yourself with a steep learning curve, ability to work flexibly
  • Join an exciting, high performing automotive financial services business


At Mercedes-Benz Financial Services Australia, we offer financial solutions and convenience that retailers and customers need—all at a great place to work.

We strive to be the company of choice for all our customers', from financing and insurance, through to a whole host of vehicle-related services.


  • As part of the global Mercedes-Benz Mobility AG organisation, we're proud to be a driving force in the automotive sector.
We're firmly focused on the key global trends of our time:
electrification, sustainability, digitalisation and artificial intelligence.

We have a clear ambition:

  • Bestinclass mobility services — customercentric, seamless and flexible.
  • We can't achieve this ambition without dedicated, passionate employees. We have an exciting opportunity for a Remarketing & Loss Recoveries Manager to join and lead our collaborative team, based in Mulgrave. Working closely with internal partners, the core focus of this role is to maximize Remarketing and Loss Recovery performance through effective management across both Australia and New Zealand portfolios.
  • What's in it for you?
  • Mercedes-Benz Financial Services Australia will help accelerate your career and set you up for success. As the Remarketing & Loss Recoveries Manager, you will work closely with the Head of Operations to develop and implement business strategies with a key focus of maximizing business profitability, minimizing writeoff's and losses, whilst driving best in class compliance & quality results. You will also empower, lead and develop our highperforming team to success. If this sounds like the role you've been looking for, we'd love to have you on board—we can make a difference together
  • What you'll do:
  • Maximizing the profitability through effective management of the Australia & New Zealand New Zealand Recoveries portfolio;
  • Manage and communicate the direction and performance of the Remarketing & Recoveries teams to key stakeholders;
  • Drive our Auction Partners to achieve best possible sale prices on all Repossessed Assets & monitor all Operating Lease inspections, invoicing and returns;
  • Manage the returns and excess charges for all Operating Lease products (standard, EVP & Rental);
  • Manage the Agility & Simplicity retailer & brand partner relationships, the return process including inspections, vehicle condition reports, payments and hand back eligibility, and supporting AutoCheck App, along with all internal reporting requirements.
  • Digitize/automate all possible systems, processes, and customer communications;
  • Deliver efficiencies gains and productivity improvements which net FTE savings, create redeployment opportunities, or increase return on FTE;
  • Devise, implement, and deliver against key focus areas including sales performance, stock levels, valuation accuracy, cure rates, net cost of risk, write offs, shortfall contracts, sale of bad debt including spot sale, minimizing loss rates on delinquent accounts, and managing the cost/relationship of external vendors;
  • Develop & maintain an effective operating rhythm which balances the mix of team and individual interactions directly, and via Team Leaders with a view to;
  • Create a highly engaged, high performing, collaborative team environment
  • Best in class training, coaching, and personal development for all team members with a view to maximise career development and success planning opportunities
  • Ensure all legislative requirements including MBFS (local and global) policies, approval limits, procedures, and legal compliance is fully adhered. This includes conducting due diligence and annual audits as necessary.

Qualifikationen:

  • The skills we're looking for:
  • Minimum of 5 years' leadership experience leading a multi-function team with 5 or more direct reports;
  • Industry knowledge focusing within finance, insurance, banking is preferred;
  • A strong interest and knowledge of the automotive sector;
  • Demonstrated success driving employee engagement, and a best in class customer experience with results;
  • Sound knowledge of Bankruptcy/Liquidation requirements & Legal procedures;
  • Demonstrated experience as a Change Manager driving efficiencies, digitization and process improvements;
  • Demonstrated experience with success coaching, mentoring, and employee development.
  • About us as an employer
  • At Mercedes-Benz Financial Services, we believe our people make the difference. We proudly offer generous employee benefits, such as discounted car leasing and purchase options, onsite parking, gym, cafeteria and much more. We support our organisation with the opportunity to work flexibly with being in the office and working remotely from home.
  • We are proud to be r

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