Claims Recovery Manager, Pacific

1 week ago

Melbourne, Victoria, Australia American International Group, Inc. Full time
Claims Recovery Manager, Pacific

#LI-JC1
At AIG, we are reimagining the way we help customers to manage risk.

Join us as our Claims Recovery Manager, Pacific to take your Recoveries career to the next level with a global market leader.

AIG Australia is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. AIG's General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

Operating for more than 50 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.


Make your mark in Recovery Claims


Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience.

Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.


How you will create an impact


The role manages the Australia & New Zealand Claims Recovery team that comprises 2 Recovery Technicians, located in Melbourne Australia.

The role reports into the Regional (APAC) Fraud & Recovery Manager.

As a Recovery Leader, you will be the dedicated point of contact for Australia & New Zealand's claims recoveries, a portfolio with high volume, breadth and variety of complex Commercial recovery claims.


Key accountabilities will include but not limited to:

  • Manages the day-to-day operations of the Recovery Team
  • Timely, accurate and customer focused claim resolution, maximizing subrogation opportunity and return and mitigating vendor and legal expense.
  • Performs all functions of recovery on assigned files of Major Loss/Complex claims including initial file review for subrogation opportunity, demands, arbitration, referrals to counsel, negotiation/ settlements, and delivers effective vendor and litigation management where required.
  • Maintains current knowledge of jurisdictions and changes in applicable laws that may affect recovery efforts and/or impact recovery results.
  • Engages business stakeholders and provides effective communications on recovery key performance metrics and adhoc case updates as/when required for key accounts, customers, brokers.
  • Delivers technical training to colleagues within recovery, claims and external contacts as appropriate with a focus on recovery detection/ recognition and handling.

What you'll need to succeed

  • Demonstrated experience leading and managing a Recovery Team
  • Welldeveloped expertise and technical knowledge on higher value complex claims particularly Property, Casualty, Financial Lines
  • Thorough knowledge of Australia and New Zealand legal / regulatory and litigation / procedural requirements. Broader knowledge extending into Asia is a plus.
  • Experience in negotiation, mediation, arbitration, and ADR skills on higher value complex claims
  • Experience in effectively following up on recommendations from technical claims audits and continuous file handling improvement
  • Ability to contribute and collaborate effectively within a team environment and with internal/external stakeholders at all levels.
  • Excellent communication skills (both written and verbal)
  • Continuous improvement mindset and change adaptability. Motivated to pursue positive change and work with employees in facilitating recommended changes.
  • Ability to multitask and organised at weighing and managing priorities
  • Strong work habits focusing on safety, quality, productivity, risk/ compliance, customer focus
  • Legal or Bachelor's Degree/ equivalent required
Ready to make change happen? We would love to hear from you.

Reimagining insurance to make a bigger difference to the world
American International Group, Inc.

(AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks.

It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers.

At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential.

We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.


Welcome to a culture of belonging
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups

  • Recoveries Manager

    1 week ago

    Melbourne, Victoria, Australia Dental Corporation Full time

    Have you always wanted to work for Australia's largest Health and Care company? As the Recoveries Manager, you will be responsible for leading a team to through identification, investigation, recovery and reconciliation activities towards incorrectly overpaid claims to Bupa Hospital, Medical and Ancillary Providers, Medicare, Customers and, Third-Parties....

  • Recoveries Manager

    1 week ago

    Melbourne, Victoria, Australia Bupa Full time

    Have you always wanted to work for Australia's largest Health and Care company? As the Recoveries Manager, you will be responsible for leading a team to through identification, investigation, recovery and reconciliation activities towards incorrectly overpaid claims to Bupa Hospital, Medical and Ancillary Providers, Medicare, Customers and, Third-Parties....

  • Recoveries Claims Specialist

    1 week ago

    Melbourne, Victoria, Australia Chubb INA Holdings Inc. Full time

    Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.Chubb Australia is currently experiencing a...

  • Case Manager

    1 week ago

    Melbourne, Victoria, Australia Total Claims Solutions Full time

    MelbourneThe RoleAs an experienced Case Manager, you will manage a portfolio of claims while maintaining effective working relationships with key stakeholders to drive a successful return to work outcome.You will manage cases in their entirety as the primary contact, collaborate with injured workers and health professionals, ensure claims guidelines and...

  • Recovery Case Manager

    1 week ago

    Melbourne, Victoria, Australia Resolution Life Full time

    Recovery Case ManagerAt Resolution Life, we're proud to have evolved into a global business under the Resolution Life name. For customers, advisers, companies and the industry. We're making an impact worldwideResolution Life Group is a global life insurance group focusing on the acquisition and management of in-force life insurance policies. With assets of...

  • Recoveries Specialist

    1 week ago

    Melbourne, Victoria, Australia Procare Group Full time

    Join a leading national provider of insurance risk and solutions services Supportive and collaborative team and management Attractive bonus incentive scheme on offerFrom a family-started company to an ever-growing leading national business of over 25 years, we're committed to being the most respected national insurance risk and solutions services provider in...

  • Case Manager

    1 week ago

    Melbourne, Victoria, Australia Total Claims Solutions Full time

    If you share a passion for delivering effective case management solutions to a diverse client base, we're interested in hearing from you.Why join us?:We know that in order to effectively shape and evolve our culture we need the right people behind us.We are committed to our clients' needs and recognise that personal service is key. Diversity and inclusion is...

  • Recovery Officer

    1 week ago

    Melbourne, Victoria, Australia Allianz Australia Full time

    At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flexibility for balance and the support you need. We know that flexible work comes...

  • Claims Portfolio Manager Property

    1 week ago

    Melbourne, Victoria, Australia State Government of Victoria, Australia Full time

    Job posted: 07/06/2024 Organisation: Victorian Managed Insurance Authority Salary: Salary not specified Occupation: Insurance and Superannuation Reference: VG/VMIA/IS/ Join us as a Claims Portfolio Manager and lead a dedicated team of claims specialists and officers. You'll oversee a claims portfolio focused on delivering client-centric recovery solutions,...

  • Claims Portfolio Manager Property

    1 week ago

    Melbourne, Victoria, Australia State Government Of Victoria, Australia Full time

    Job posted: 07/06/2024 Organisation: Victorian Managed Insurance Authority Salary: Salary not specified Occupation: Insurance and Superannuation Reference: VG/VMIA/IS/ Join us as a Claims Portfolio Manager and lead a dedicated team of claims specialists and officers.You'll oversee a claims portfolio focused on delivering client-centric recovery solutions,...

  • Claims Portfolio Manager Property

    1 week ago

    Melbourne, Victoria, Australia State Government of Victoria, Australia Full time

    Job posted:07/06/2024Organisation:Victorian Managed Insurance AuthoritySalary:Salary not specifiedOccupation:Insurance and SuperannuationReference:VG/VMIA/IS/1799547Join us as a Claims Portfolio Manager and lead a dedicated team of claims specialists and officers. You'll oversee a claims portfolio focused on delivering client-centric recovery solutions,...

  • Claims Portfolio Manager Property

    1 week ago

    Melbourne, Victoria, Australia Victorian Managed Insurance Authority Full time

    Melbourne, VIC, AustraliaBe the First to ApplyJob Description Hybrid and Flexible Working ArrangementsBased in a convenient location in Melbourne CBD.Your roleAs a Claims Portfolio Manager, you are responsible for managing a claims portfolio that delivers client focused recovery solutions that restore confidence and build a more resilient Victoria.You lead a...

  • Claims Portfolio Manager Property

    1 week ago

    Melbourne City Centre, Victoria, Australia Victorian Managed Insurance Authority Full time

    Fixed Term Contract until April 202- Hybrid and Flexible Working Arrangements Based in a convenient location in Melbourne CBD.About UsVictorian Managed Insurance Authority (VMIA) is the Victorian Government's insurer and risk adviser, covering the people and projects that help Victorians thrive.We're an agency in the Department of Treasury and Finance...

  • Disaster Recovery Manager

    1 week ago

    Melbourne, Victoria, Australia Fujitsu Full time

    Location: Melbourne C B D VictoriaDate Published: 15Feb2024Job Reference:BHDisaster Recovery ManagerWe are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and...

  • Recovery & Settlements Consultant

    1 week ago

    Melbourne, Victoria, Australia Suncorp Group Full time

    Join our dynamic team at Suncorp as a Recovery and Settlements Consultant In this role, you will have the exciting opportunity to manage a diverse portfolio of claims for our consumer brands. Your responsibilities will include ensuring accurate estimates, skillful negotiation for maximum recovery and settlement savings, all while prioritizing...

  • Recovery & Settlements Consultant

    1 week ago

    Melbourne, Victoria, Australia Suncorp Group Full time

    Join our dynamic team at Suncorp as a Recovery and Settlements ConsultantIn this role, you will have the exciting opportunity to manage a diverse portfolio of claims for our consumer brands. Your responsibilities will include ensuring accurate estimates, skillful negotiation for maximum recovery and settlement savings, all while prioritizing exceptional...

  • Mobile Recovery Specialists

    1 week ago

    Melbourne, Victoria, Australia Allianz Australia Full time

    Mobile Recovery Specialist - Workers Compensation Melbourne VICThis position will align under the Claims Specialty Division reporting through to, Team Manager - Mobile Case Management team.Because our customers matter, our Workers Compensation Division is committed to being the market leader. With proven expertise we provide a diverse range of products and...

  • Paralegal Recoveries

    1 week ago

    Melbourne, Victoria, Australia Amicus Legal Recruitment Full time

    High performing and supportive workplace Amazing Benefits | Health Checks | Flexible Working | Social ClubAre you ready to embark on an exciting legal journey in a dynamic and supportive environment? Our client is your gateway to a welcoming and inclusive workplace culture, nestled in the bustling heart of Melbourne. We're on the hunt for a proactive and...

  • Recovery & Settlements Consultant

    1 week ago

    Melbourne, Victoria, Australia Suncorp Group Full time

    Join our dynamic team at Suncorp as a Recovery and Settlements Consultant In this role, you will have the exciting opportunity to manage a diverse portfolio of claims for our consumer brands. Your responsibilities will include ensuring accurate estimates, skillful negotiation for maximum recovery and settlement savings, all while prioritizing exceptional...

  • Claims Development Manager

    1 week ago

    Melbourne, Victoria, Australia AIA Full time

    BE THE DIFFERENCEAt AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a...