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Field Technical Specialist

3 months ago

Council of the City of Ryde, Australia Abbott Laboratories Full time
Primary Job Function

This role is responsible for providing technical expertise at implant/follow up, troubleshooting and supporting clinicians and Territory Managers in Victoria.

Core Job Responsibilities
  • Liaise with Education to ensure personal levels of technical competence are at the highest Neuromodulation standard.
  • Initiate a method of ongoing communication to all Territory Managers and other employees ensuring expertise is shared by all.
  • Shared account management and ownership, in consultation with the Territory Manager.
  • Liaising with Territory Management re Neuromodulation promotion, product, therapies, service and support.
  • Provide feedback re competition activity, and customer comments/feedback.
  • Provide procedure support through patient education, post-operative patient support and ongoing programming.
  • Maintain technical competency through training and education including knowledge of therapies and procedures.
  • Maintain up to date product knowledge and actively participate in education programs.
  • Complete monthly reports as required.
  • Document all implant/programming attendance.
  • Assist with product marketing and launches.
  • Provide market feedback on product and competitor activity.
  • Attend to/comply with customer service and other administrative requirements within the required timeframe.
  • Ensure maintenance of company property/assets.
  • Have a sound understanding of, and comply with, the industry (MTAA), Code of Conduct and Company Compliance requirements.
  • Handle and document customer complaints according to Field Event Reporting Standard Operating Procedure.
  • Knowledge of and commitment to the requirements of the Quality Management System.
  • Knowledge of and commitment to Work, Health & Safety responsibilities.
  • Action any other customer complaints.
  • Perform other related functions and responsibilities as directed by Manager.
Duration of Contract

12 – 18 month maximum term (Parental Leave) contract.

Minimum Education
  • Tertiary qualifications in a related field is desirable but not essential.
Minimum Experience and Skills
  • Experience in the clinical support of medical devices is highly regarded but not essential.
  • An ability to demonstrate a high degree of technical capability
  • Maintains focus and control in stressful circumstances.
  • Is able to develop and maintain a network of contacts; acts in a way that indicates understanding and accurate interpretation of others concerns and feelings.
  • Demonstrates belief in own abilities, and the willingness to exercise one's own judgment, especially under challenging circumstances.
Quality, Safety & Environmental Responsibilities
  • Attend regular departmental meetings with manager/supervisor to build in continuous feedback mechanisms.
  • Meet the requirements of ISO by complying with all relevant Quality policies and procedures to ensure the Quality objectives of the business are met.
  • Comply with all relevant company Occupational Health, Safety and Environmental policies, procedures and work practices with the intent of preventing or minimizing accidental exposures to self, colleagues and/or the environment.
Capabilities

Abbott First – Servant Leadership; Ownership; Transparent; One Team; Judgment

One Step Ahead – Insight Driven; Decisiveness; Anticipatory Problem Solving

Play to Win – Drive the Market; Strategic; Results Focused

Powered by People – Build Trust; Coach & Develop; Create Culture; Inclusive

Note: This job description describes the principal and main elements of the job. It is a guide to the nature and main duties of the job as they currently exist but is not intended as a wholly comprehensive or permanent schedule and is not part of the contract of employment.


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