Current jobs related to Technical Lead, Customer Support - Sydney, New South Wales - Open Systems International
-
Technical Customer Support Specialist
5 days ago
Sydney, New South Wales, Australia Optimal Recruitment Full timeJob Title: Technical Customer Support OfficerWe are seeking a highly skilled and motivated Technical Customer Support Officer to join our team. As a Technical Customer Support Officer, you will be responsible for providing level 2-3 product and technical support for B2B customers across product ranges.Key Responsibilities:Provide technical support and...
-
Global Customer Support Lead
7 days ago
Sydney, New South Wales, Australia Fluent Commerce Full timeGlobal Customer Support LeadJob Summary: We are seeking a highly skilled and experienced Global Customer Support Lead to join our team at Fluent Commerce. As a key member of our Site Reliability Engineering department, you will be responsible for leading a dynamic team of Technical Customer Support Specialists and regional Support Leads. Your primary focus...
-
Technical Customer Support Specialist
3 days ago
Sydney, New South Wales, Australia Optimal Recruitment Full time{"title": "Technical Customer Support Specialist", "subtitle": "Join a dynamic team at the forefront of energy-efficient technology", "content": "We are seeking a skilled Technical Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing level 2-3 product and technical support for B2B...
-
Technical Customer Support Specialist
4 days ago
Sydney, New South Wales, Australia Optimal Recruitment Full timeTechnical Customer Support OfficerWe are seeking a highly skilled Technical Customer Support Officer to join our team. As a key member of our customer support team, you will be responsible for providing technical support and training to our customers, ensuring their satisfaction and loyalty.Key Responsibilities:Provide level 2-3 product and technical support...
-
Technical Solutions Engineer
2 weeks ago
Sydney, New South Wales, Australia Artista Networks Full timeAbout the RoleWe are seeking a highly skilled Technical Solutions Engineer to join our team at Arista Networks. As a Technical Solutions Engineer, you will be responsible for providing top-notch technical support to our customers, ensuring their success with our products and solutions.Key ResponsibilitiesProvide expert technical support to customers via...
-
Technical Lead
7 days ago
Sydney, New South Wales, Australia Switch Full timeAbout the RoleSwitch, a leading digital agency, is seeking a highly skilled Technical Lead to drive the delivery of successful digital solutions. As a key member of our team, you will play a critical role in shaping the technical direction of our projects and ensuring they meet the highest standards of quality and efficiency.Main ResponsibilitiesLead...
-
Salesforce Technical Lead
3 days ago
Sydney, New South Wales, Australia Cognizant Full timeAbout the RoleCognizant is seeking a highly skilled Salesforce Technical Lead to join a project within a well-established retail client in Sydney. As a Salesforce Technical Lead, you will be responsible for directing the design and implementation of SFDC Configuration to meet business requirements.Key ResponsibilitiesLead technical requirements gathering...
-
Technical Solutions Engineer
6 days ago
Sydney, New South Wales, Australia Artista Networks Full timeAbout Arista NetworksArista Networks is a leading provider of data-driven, client-to-cloud networking solutions for large data center, campus, and routing environments. Our innovative approach combines the latest advancements in cloud computing, artificial intelligence, and software-defined networking to deliver exceptional customer value.Job DescriptionWe...
-
Senior Technical Lead
2 weeks ago
Sydney, New South Wales, Australia Westpac Banking Corporation Full time{"title": "Chief Engineer", "description": "Job SummaryWe are seeking a highly skilled Chief Engineer to lead our technical design, engineering, and innovation efforts for our Customer Cortex, Democratisation, and Advanced Analytics & AI Services.Key ResponsibilitiesLead technical staff and engineers in Customer Cortex and Advanced Analytics services.Ensure...
-
Salesforce Technical Lead
6 days ago
Sydney, New South Wales, Australia Cognizant Full timeCognizant is seeking a skilled Salesforce Technical Lead to join a well-established retail client in Sydney. As a Salesforce Technical Lead, you will be responsible for directing the design and implementation of SFDC Configuration to meet business requirements. You will also be responsible for building and mentoring a passionate multi-skilled Salesforce...
-
Technical Solutions Engineer
6 days ago
Sydney, New South Wales, Australia Artista Networks Full timeAbout Arista NetworksArista Networks is a leading provider of data-driven, client-to-cloud networking solutions for large data center, campus, and routing environments. Our innovative approach combines the latest advancements in cloud computing, artificial intelligence, and software-defined networking to deliver exceptional customer value.Job DescriptionWe...
-
Senior Technical Lead
2 weeks ago
Sydney, New South Wales, Australia Parlai Communications Group Full timeAbout the RoleThis is an exciting opportunity to join a technology leader working on some of the most exciting and innovative projects in Australia.The technical solution architect will join and technically lead a small but high-performing engineering team delivering market-leading voice and video solutions to government and Enterprise customers as a part of...
-
Technical Solutions Engineer Customer Support Sydney
13 hours ago
Sydney, New South Wales, Australia Artista Networks Full timeAbout Arista NetworksArista Networks is a leading provider of data-driven, client-to-cloud networking solutions for large data center, campus, and routing environments. Our innovative approach combines the latest advancements in cloud computing, artificial intelligence, and software-defined networking to deliver exceptional customer value.Job DescriptionWe...
-
Technical Solutions Engineer
1 week ago
Sydney, New South Wales, Australia Artista Networks Full timeAbout Arista NetworksArista Networks is a leading provider of data-driven, client-to-cloud networking solutions for large data center, campus, and routing environments. Our innovative approach combines the latest advancements in cloud computing, artificial intelligence, and software-defined networking to deliver exceptional customer value.Job DescriptionWe...
-
Sydney, New South Wales, Australia Artista Networks Full timeAbout Arista NetworksArista Networks is a leading provider of data-driven, client-to-cloud networking solutions for large data center, campus, and routing environments. Our innovative approach combines the latest advancements in cloud computing, artificial intelligence, and software-defined networking to deliver exceptional customer value.Job DescriptionWe...
-
Technical Support Specialist
1 week ago
Sydney, New South Wales, Australia Microsoft Full timeOverviewMicrosoft's Customer Experience & Success (CE&S) organization is a global team of over 18,000 employees, responsible for delivering exceptional customer experiences. We're seeking a skilled Technical Support Engineer to join our Customer Service & Support (CSS) team, where you'll play a critical role in building trust and confidence with our...
-
Senior Technical Lead
2 weeks ago
Sydney, New South Wales, Australia Westpac Banking Corporation Full timeAbout the RoleWe are seeking an experienced Senior Technical Lead to join our team at Westpac Banking Corporation. As a key member of our Data Engineering Chapter, you will be responsible for leading the technical design, engineering, and innovation of our Customer Cortex and Advanced Analytics services.Key ResponsibilitiesLead technical staff and engineers...
-
Senior Technical Lead
2 weeks ago
Sydney, New South Wales, Australia Westpac Banking Corporation Full timeJob Title: Chief EngineerWestpac Banking Corporation is seeking a highly skilled Chief Engineer to lead the technical design, engineering, and innovation for our Customer Cortex, Democratisation, and Advanced Analytics & AI Services.About the RoleThis is a key leadership position that requires a strong technical background, excellent communication skills,...
-
Technical Development Lead
1 week ago
Sydney, New South Wales, Australia Macquarie Technology Group Full timeAbout UsWe are a leading provider of cloud services for business and government in Australia, recognized as the #1 Tech Best Great Place to Work in 2024 and Great Place to Work Certified 2024. Our locally owned and operated company is committed to delivering exceptional customer service and creating a collaborative culture that values decision-makers and...
-
Technical Support Specialist
1 week ago
Sydney, New South Wales, Australia Microsoft Full timeAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our Customer Service & Support (CSS) team at Microsoft. As a Technical Support Engineer, you will be responsible for owning, investigating, and solving complex customer technical issues, collaborating with internal teams, and leveraging troubleshooting tools and...
Technical Lead, Customer Support
3 months ago
As a world leader in the Operations Technology (OT) field, OSI develops and supplies state-of-the-art energy management, optimization and control software solutions to energy utility companies worldwide.
The RoleOpen Systems International, Inc. (OSI), An AspenTech Business, is a fast-paced, growing, high technology company, headquartered in Medina, Minnesota.
As a world leader in the Operations Technology (OT) field, OSI develops and supplies state-of-the-art energy management, optimization, and control software solutions to energy utility companies worldwide.
As a Senior Customer Support Engineer / Supervisor, you will provide ongoing support to complex Operational Technology (OT) systems in the region, ensuring reliability, system performance and world-class customer satisfaction.
This challenging and fast paced environment provides opportunity for engineers to expand their technical knowledge in all aspects of the energy utility industry by solving complex, real world issues for our customer base using the tools and processes OSI provides.
Your Impact- Provide worldclass support through creative, intelligent, efficient, and flexible solutions to a variety of technical challenges
- Build lasting relationships with customers through professional, efficient, pleasant, and helpful communication
- Providing technical expertise in all aspects of the energy utility industry through daily interactions with our global customer base
- Provide remote technical support of complex computerbased control data systems to ensure customers system is properly maintained with the highest level of reliability
- Develop leadership capacity through a supportive and engaging culture.
- Manage internal stakeholders to meet internal KPIs and Customers SLAs;
- Support customers as they deploy, configure and report incidents with their OSI system.
- Troubleshoot, resolve, or escalate, and document customer incidents in a timely, efficient, and professional manner according to contract maintenance and warranty
- Stay up to date with relevant industry regulations and document all customer interactions.
- Australian Citizen or Permanent resident with full working rights, preferably based in Sydney
- Bachelor's degree required, preferably in Electrical Engineering, Systems Engineering or related field.
- 5+ years of experience in Customer technical support.
- Strong technical background in automation and computers.
- Familiarity with power utilities with one or more of SCADA, Energy Management System (EMS), Distribution Management System (DMS), Outage Management System (OMS).
- Knowledge of computer programming preferred.
- Ability to learn new tools and technologies quickly, as well as to learn various languages such as Python or similar.