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Guest Services Officer – Bell Desk
3 months ago
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to view job postings."Our leaders have always encouraged us to try new approaches and learn by experimentation.
The biggest learning through this was that persistence and calculated risks, pay off."Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury.
Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.
About the RoleAs the Porter, you will be responsible for the smooth and efficient running of the Bell Desk department by promptly assisting guests entering and leaving the hotel, whilst providing an excellent and consistent level of service to our customers in accordance with Hyatt International's brand standards.
Working in a team of 20, you will support the Bell Desk Assistant Manager in the day to day operations as well as supporting the team to achieve our purpose.
Some of the responsibilities includeMeet and greet all guests arriving and departing the hotel in a friendly and helpful mannerVerify arrival and departure details and arrange luggage handling, storage, security and transportation and other services requested by guestsSafely valet park vehicles into the car parkHandling guest enquires and requests and being familiar with Melbourne and its surroundingsEnsuring the driveway, door and main entrances are always kept clean and tidy and all signs are in the correct positionsOpening doors for all guestsPromptly taking guest luggage efficiently to and from the guestroomsAssist Concierge with basic functionsQualifications
Full Australian driver's license with the ability to operate both manual and automatic vehicles (International driver's license may be considered)Previous work experience in a similar fast-paced hotel operations environmentExceptional interpersonal and communication skills (with advanced proficiency of the English language) along with the ability to confidentially interact with guests via telephone, email and in person.
Excellent time management skills with the ability to multi-taskSuperior customer service skills along with excellent service resolution skillsThe ability to work autonomously and as part of a teamThe ability to work under pressure and possess great attention to detailAn ability to create a positive first impression with an understanding of the importance of 5 star grooming standardsThe flexibility to work on a rotating 24/7 roster, including public holidaysA career with Hyatt opens a world of opportunities.
We have continually been named one of the World's Best Multinational Workplaces.Our values of Empathy, Integrity, Respect, Wellbeing, Inclusion and Experimentation are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.
To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at @parkhyattmelbourneOur family is always growing.
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