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Bell Desk Associate

2 months ago


Melbourne, Victoria, Australia Hyatt Hotels Corporation Full time
About the Role

We are seeking a highly skilled and customer-focused Guest Services Officer to join our team at Park Hyatt Melbourne. As a key member of our Bell Desk department, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  1. Meet and greet guests, verifying arrival and departure details, and arranging luggage handling, storage, and transportation.
  2. Provide accurate and timely information to guests about hotel facilities, services, and local attractions.
  3. Assist with guest inquiries, resolving issues promptly and professionally.
  4. Collaborate with the Bell Desk Assistant Manager to maintain a high level of service quality and efficiency.
Requirements
  1. Full Australian driver's license with the ability to operate both manual and automatic vehicles.
  2. Previous experience in a fast-paced hotel operations environment.
  3. Excellent communication and interpersonal skills, with the ability to work effectively in a team.
  4. Ability to work under pressure, multitask, and maintain attention to detail.
  5. Flexibility to work on a rotating 24/7 roster, including public holidays.
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  1. Complimentary and discounted accommodation at Hyatt properties worldwide.
  2. Complimentary duty meals while on shift.
  3. Discounted food and beverage and park club health and day spa treatments.
  4. Employee assistance program, providing free and confidential support for work, health, or life concerns.
  5. Generous paid time off and holiday policies, including paid parental leave and wellbeing leave.

Join us at Hyatt and discover a career that values Empathy, Integrity, Respect, Experimentation, Wellbeing, and Inclusion. Apply today and start your journey with a team that makes travel more human.