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We are seeking a highly skilled and customer-focused Guest Services Officer to join our team at Park Hyatt Melbourne. As a key member of our Bell Desk department, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities- Meet and greet guests, verifying arrival and departure details, and arranging luggage handling, storage, and transportation.
- Provide accurate and timely information to guests about hotel facilities, services, and local attractions.
- Assist with guest inquiries, resolving issues promptly and professionally.
- Collaborate with the Bell Desk Assistant Manager to maintain a high level of service quality and efficiency.
- Full Australian driver's license with the ability to operate both manual and automatic vehicles.
- Previous experience in a fast-paced hotel operations environment.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team.
- Ability to work under pressure, multitask, and maintain attention to detail.
- Flexibility to work on a rotating 24/7 roster, including public holidays.
As a valued member of our team, you will enjoy a range of benefits, including:
- Complimentary and discounted accommodation at Hyatt properties worldwide.
- Complimentary duty meals while on shift.
- Discounted food and beverage and park club health and day spa treatments.
- Employee assistance program, providing free and confidential support for work, health, or life concerns.
- Generous paid time off and holiday policies, including paid parental leave and wellbeing leave.
Join us at Hyatt and discover a career that values Empathy, Integrity, Respect, Experimentation, Wellbeing, and Inclusion. Apply today and start your journey with a team that makes travel more human.