Client Management Consultant

2 weeks ago

Newcastle, New South Wales, Australia PeopleFusion Recruitment Specialists Full time

Contract Type:

  • Permanent Recruitment
  • Location:
  • Newcastle
  • Specialisation:
  • Accounting & Finance
  • Reference:

Contact Name:

  • Olivia Evans
  • Job Published:


June 23, :30
  • Opportunity to work for a NDIS independent service provider
  • Flexible, WFH role with 1 day a fortnight in their Speers Point office
  • Seeking people with empathy, attention to detail and accounts skills


This is a truly unique role where you will be able to utilise your refined accounts payable experience, alongside your empathy, to help make NDIS participants lives that little bit easier.

Our client, JellyBeans Plan Management, is an NDIS-registered plan management agency that provides its services to NDIS participants. Their purpose is to empower participants to understand and fully take control of their NDIS funds. For JellyBeans, the client comes first, and this is at the centre of what they do. Their values include transparency, trustworthiness, respectfulness, and accessibility for everyone

About the Role

The day-to-day responsibilities will include:

  • Accurately inputting invoices into systems used to track NDIS plans
  • Communicating clearly and concisely, both verbally and in writing, with clients and their service providers
  • Troubleshooting and resolving plan funding and invoice issues, providing both excellent customer service and appropriate resolutions for clients and providers
  • Working collaboratively with your colleagues performing the same role so that you can support each other's workload

The Benefits
Alongside working for a fantastic organisation that provides a truly unique and meaningful service, some other benefits of the role include:

  • Flexibly to WFH (only required one day per fortnight in office, unless you would prefer to do more)
  • Great office location in the hub of Speers Point
  • A supportive team that provides great training and onboarding

About You

  • High attention to detail and a passion for getting it right
  • Proven accounts payable and customer service experience
  • High level of emotional intelligence that allows you to build rapport with clients
  • Strong experience using systems and databases, with excellent MS Word and Excel skills
  • Be agile, resourceful and have the ability to think quickly and provide appropriate resolutions
  • Selfstarter with initiative and the desire to own the role
  • Excellent verbal and written communication skills, with a clear, concise and empathetic approach to dealing with clients
  • Experience in and knowledge of NDIS, and the claiming rules will be highly regarded, but not essential
**How to apply

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