Learning Design Partner

1 week ago


Sydney, New South Wales, Australia Commonwealth Bank Full time

Do Work that matters


Our Technical Capability team provides a full range of specialised services to our Chief Operations Office (COO) nationally including Strategy and Performance, Retail Operations, Business and Institutional Banking and Market Operations.


Benefits of working within our team include:

  • Access to flexible working arrangements
  • Great team culture
  • Diversity of projects
  • Strategy Planning


Our team of Learning and Design partners play an integral role in how we deliver our capability and training programs to our nationally based teams.

We are responsible for the training and on-boarding of new to business employees, as well as providing uplift and capability training programs to our tenured employees.


See yourself in the Technical Capability Team

Other key responsibilities include:

In line with the Groups Learning Methodology:

  • Identify and contribute to the development of learning programs and learning materials in partnership with internal COO stakeholders
  • Conduct learning needs analysis to understand scope of work including desired and actual skill/performance levels in line with the Groups Learning Methodology
  • Review accuracy of current content and effectiveness of learning solutions, providing insights and recommendations for capability uplift
  • Use evaluation techniques and data based insights to measure, report and track and communicate solution efficacy. Ensure continuous improvement and full business benefits are realised
  • Develop and maintain effective relationships with stakeholders at all levels
  • Identify and advise what training needs and gaps exist and recommend solutions required to maintain our excellence in customer service
  • Maintaining a strong risk awareness and management plan

We are looking for:


An individual who is passionate about delivering high performance learning programs that will help coach and develop the skills and experience of our wider business teams.

You will have demonstrated experience in instructional design, digital learning programs, some facilitation experience along with strong project and strategy experience.


Other key attributes include:

  • Experience with software such as articulate, adobe Creative Cloud, Adobe DC Professional, Vyond
  • Strong technological ability across Microsoft office, sharepoint, storyboarding, animation, video editing
  • Continuously develop and optimise best in class scalable learning solutions
  • Ability to implement and manage change effectively
  • Exceptional stakeholder engagement at all levels
  • Great written and verbal communication skills, with the ability to build strong relationships
  • Ability to work autonomously and a part of a team
  • Ability to prioritise and manage workload and work towards tight deadlines
  • Conceptualisation and implementation of scalable learning programs from an idea/learning needs analysis to end product
  • Facilitating and delivery experience (desirable)
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Advertising End Date: 16/03/2023

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