Professional, Technical Support

3 weeks ago

Adelaide Region SA, Australia CoreLogic Full time

Job Summary:
Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients’ toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

**Job Description**:
This is a key role within the Infrastructure department operating in the Technical Support team. To be successful key Customer Service is required, ensuring the delivery and support of all technology services throughout the business and is performed in accordance with Infrastructure and Information Security policies and procedures. This role is primarily located in the Adelaide office supporting the CoreLogic-Asia business, its Staff and vendors.

Key Responsibilities:

- This role is primarily located in the Adelaide office supporting the CoreLogic-Asia business, its Staff and vendors.
- Providing onsite and remote IT support to all Staff (break/fix) including Executives.
- New starter provisioning or exiting Staff deactivations in line with SOX requirements
- Effective IT stock management and procurement.
- Continual improvement of service delivery management through improving our systems, documented processes & workflow.
- Ensuring cost optimization of technologies and equipment purchased while ensuring our Department Budget is met.
- Assisting with the creation of operational performance reports showing progress against monthly service levels

Job Qualifications:

- 3 years industry experience in a Level 1 and/or 2 IT Helpdesk support environment.
- Experience working in a team environment.
- Excellent Customer Service and professional attitude.
- Strong communication (verbal/written) and problem solving skills.
- Ability to effectively work independently and as a contributing, collaborative team member
- Experience in using Apple IOS mobile devices, Microsoft Windows 10, Microsoft Office 2016 suite, Cisco Call Manager, Zoom, Slack, Active Directory and Exchange 2013 environments.
- Knowledge of ITIL and ChangeManagement concepts.

CoreLogic's Diversity Commitment:
CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

Equal Opportunity Employer Statement:
CoreLogic is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, colour, gender, sexual orientation, age, physical or mental disability, marital status, family or carer’s responsibilities, pregnancy, religion, political opinion, national extraction (place of birth or ancestry), social origin (class, caste or socio-occupational category), industrial activities (such as belonging to a trade union). CoreLogic maintains a Drug-Free Workplace.

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