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Business Operations Manager

3 months ago

City of Glen Eira, Australia Glen Eira City Council Full time

About the role

As the Business Operations Manager, you will play a pivotal role in driving the success of Glen Eira Leisure (GEL). Your leadership will inspire your teams to achieve excellence, your strategic oversight will align operations with our business objectives, and your commitment to quality will ensure our programs and services remain at the forefront of the industry. Additionally, your ability to engage with customers and resolve issues effectively will uphold our high standards of customer satisfaction.


Key Responsibilities

Team Leadership : Directly oversee the management of the Aquatics, Programs, Health and Fitness, and Safety and Supervision teams, fostering a collaborative and high-performing work environment. Strategic Execution : Oversee the execution of the GEL business plan relevant to your teams, ensuring alignment with our strategic goals and contributing to our overall success. Operational Support : Provide essential support to the General Manager of Glen Eira Leisure in the day-to-day operations of our facilities and services, ensuring smooth and effective management. Performance Management : Ensure all areas reporting to you meet or exceed the key performance indicators (KPIs) outlined in the GEL Service Improvement Program, driving continuous improvement in all aspects of our operations. Standards Development : Continually develop and enhance the performance and standards of your teams, programs, and services to position Glen Eira Leisure as an industry leader. Audit Compliance : Ensure all required audits are conducted promptly and meet the minimum KPIs set out in the GEL Business Plan, maintaining rigorous standards of accountability and performance. Customer Engagement : Engage with customers to effectively handle dispute resolutions while upholding GEL's Customer Service Charter, ensuring a consistently excellent customer experience.

We Are Looking For

A Passionate Professional: Someone who is enthusiastic and committed to delivering outstanding experiences for our community. An Innovative Thinker: Someone with a creative mind who can bring new ideas and solutions to help us stay ahead in the industry and continually improve our offerings. A Team Player: Someone who thrive in a collaborative environment and can contribute positively to our team culture. A Strong Leader: Somone who is experienced and ambitious, ready to elevate their career and provide strong leadership, guiding Glen Eira Leisure into a bright and successful future.

Qualifications and Experience

Demonstrated commitment and adherence to organisational values and behaviours. Tertiary qualifications in Business or related field OR less formal qualifications with substantial relevant experience. Previous facility management experience at a senior level. Outstanding leadership and management skills. Strong business/commercial acumen. Experience with managing high quality programs and services.

Not meeting all the requirements for this role? We value diverse experiences for positive community outcomes. If you're excited about the position but don't perfectly align with the criteria, we still encourage you to apply.

Pre-employment checks
Progressed candidates must undergo pre-employment screening as a standard procedure which will include:

Employee Working with Children Check New National Police Record Check Health Declaration Evidence of right to work in Australia.

Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Position Description

Closing date: 30 June at 11.55pm

Apply NOW
 All applications must be submitted online by clicking the 'Apply' button. As part of your application, you will need to:

Attach your resume Attach a cover letter (no more than one page)

For further information or a confidential discussion please contact Niall McDonagh, Director Sustainability, Assets and Leisure on or email