Customer Engagement Manager

2 weeks ago

Parramatta, New South Wales, Australia Aruma Full time
NFP | F/T Perm | Parramatta or Frenchs Forest

  • Salary packaging + Motor vehicle allowance + Laptop + Phone
  • Learning & development opportunities

About the role


Reporting to National BDM Shared Living, and working with a dedicated team, you will drive and respond to new home and living business opportunities, championing a positive customer experience.

This role requires a customer centric mindset where you will attend to customer enquiries in an agreed response time, with a particular focus towards engaging potential customers seeking home and living solutions whilst optimising sales growth and opportunity for service expansion.

This full-time position will preferably be based in our Parramatta or Frenchs Forest office.

You will spend time working with the Business Development Team remotely as well as engaging locally with potential customers, Support Coordinators, and families.

A typical week will see you spend at least 2 days a week onsite and 3 days working from home/community (flexible).


Key responsibilities

  • Ensure the best possible customer experience for new and existing customers.
  • Drive the vacancy management portfolio to secure new customers.
  • Develop and maintain home and living pipeline.
  • Ensure customer information is recorded accurately from first point of contact through to service provision.
  • Coordinate relevant assessments, devise, and implement transition plans including individual support plans in conjunction with services for new customers.
  • Complete the customer feedback survey in the agreed time frame.

About you

  • Background in Support Coordination, Home and living supports and Business Development with at least 2 to 3+ years' experience in the Disability Sector.
  • A strong foundational knowledge of contemporary Disability Services with a good level of understanding of NDIS customer funding ensuring the customers have the right funding.
  • Proficient in Intermediate Excel with excellent computer literacy
  • SCOUT.
  • Strong organisational skills, with demonstrated ability to work autonomously and organise and prioritise workload, handle multiple tasks and work efficiently.
  • A current Australian driver's licence and the ability to travel intra state once a month.

What we offer

  • We offer the benefits of flexibility, internal and external professional learning, and development opportunities.
  • As a charitable organisation, our staff benefit from some Fringe Benefit Tax exemptions through salary packaging up to $15,900 p.a + up to $2,650 p.a on meal & entertainment.
  • Salary package living expenses (i.e., mortgage, loan, credit card repayments) meal and entertainment (dining out), a car (new or used)
  • We offer employees and their immediate family members access to a confidential, impartial, and professional counselling service.
  • Corporate health plans with Bupa.
  • Fitness Passport for NSW, QLD, and ACT staff members.

Diversity & Inclusion
Aruma is a Child Safe Organisation and an Equal Employment Opportunity (EEO) Employer.

To this end, we invite applicants to answer optional questions around Diversity and Inclusion as part of the recruitment process.

The information provided will be treated in strictest confidence in accordance with Aruma's Privacy Policy.

Culture
Video

  • Customer Engagement Manager

    2 weeks ago

    Parramatta, New South Wales, Australia Orchard Talent Group Full time

    Contract Type: Full TimeLocation: ParramattaIndustry: Disability & NDISContact Name: Rachel BoegContact Phone: Date Published: 23Nov2023 Utilise strong interpersonal skills to develop relationships. Drive exceptional experience across the portfolio. Be part of a growing Disability provider. Join a_ Disability provider with established roots in the sector in...

  • Research & Engagement Manager

    2 weeks ago

    Parramatta, New South Wales, Australia Parramatta City Council Full time

    The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City's future and ensure it is culturally, socially, environmentally,...

  • Engagement Coordinator

    2 weeks ago

    Parramatta, New South Wales, Australia KPMG Full time

    Are you a strong team player who loves delivering exceptional customer service?Do you like the buzz of working as part of an energic and dynamic Team?Our National Service Centre provide a range of business and administrative support services to our specialist client facing divisions across KPMG. You will join a fast-paced and high preforming team to support...

  • Third Party Engagement Manager

    2 weeks ago

    Parramatta, New South Wales, Australia HSBC Full time

    Job descriptionSome career choices have more impact than others.At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress...

  • Communications & Stakeholder Engagement Manager

    2 weeks ago

    Parramatta, New South Wales, Australia Ashdown People Full time

    Communications Officer | 4 Month Contract | Up to $81.94 p/h inc. Super $67 p/h p/h + super 4 Month Contract Parramatta/Regional NSW/Hybrid About the Company This NSW Government agency is looking for a Communications Officer to come in for a 4 month contract. This position is full time based out of Parramatta Tuesdays in the office, or Regional NSW About...

  • Communications and Engagement Advisor

    2 weeks ago

    Parramatta, New South Wales, Australia Talenza Full time

    Our NSW Government client is hiring for a highly capable Communications and Engagement Advisor to join their organisation. Role Title: Communications and Engagement Advisor Contract Length: ASAP start date till 31/05/2025. Hourly Pay:$60 - $ Super per hour. Location: Parramatta (2150)/WFH Hybrid Role Requirements: Assist the team to develop and...

  • Community Engagement Specialist

    2 weeks ago

    Parramatta, New South Wales, Australia One Door Mental Health Full time

    Looking for an experienced marketing/communications professional:Generous Remuneration (SCHCADS Award Level 4 + Superannuation + Salary Packaging Option):- Flexible Work Arrangements (hybrid/working from home):Work in a Leading NFPOne Door Mental Health (ODMH) is looking for a Community Engagement Specialist to join our incredible team on a permanent...

  • 1190 - Engagement Manager, First Nations

    2 weeks ago

    Parramatta, New South Wales, Australia Indigeco Pty Ltd Full time

    8 Months Contract: $500/day + super Parramatta, Wollongong, Newcastle or Gosford hybrid work arrangements available NSW GovernmentRole title: Engagement Manager, First NationsStart Date:ASAPEnd Date: 30 April 2024Location: Parramatta, Wollongong, Newcastle or Gosford (with hybrid work arrangements available)Daily pay rate: $500 + superHours of work: 8 hrs...

  • Community Engagement Officer

    2 weeks ago

    Parramatta, New South Wales, Australia ERA Personnel Full time

    Pay Rate: $651 to $716 per day + super Contract: 12 months Location: WFH (NSW metro or regional based) + regional travelAbout the roleThe Community Engagement Officers is responsible for the development, implementation and evaluation of communication and community engagement programs and plays a key role in identifying and managing project communication...

  • School Engagement Partner

    2 weeks ago

    Parramatta, New South Wales, Australia NSW Government -Operations Group Full time

    Temporary Full-Time appointment up to 18 July 2024 Location: Parramatta Hybrid working arrangements Great public service employee benefits such as fitness passport, novated leases via salary packaging arrangements, flex leave entitlements and much more?Service Experience is a newly created directorate, tasked with transforming support services by redesigning...

  • Community Engagement Officer

    2 weeks ago

    Parramatta, New South Wales, Australia Parramatta City Council Full time

    **Are you passionate about providing opportunities for the community to have their say on projects which can impact where they live and work?The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their...

  • Communication and Engagement Officer

    2 weeks ago

    Parramatta, New South Wales, Australia NSW Government -Department of Education Full time

    Communications and Engagement Officer- Full time ongoing employment opportunity in a vibrant team:Based in Parramatta CBD with flexible work options:- Remuneration of $89,707to $98,982 plus super & leave loading:Fun and enthusiastic team environmentAbout the Department of EducationThe Department of Education is the largest provider of public education in...

  • Engagement Lead

    2 weeks ago

    Parramatta, New South Wales, Australia NSW Government -Department of Education Full time

    Engagement Lead - Tell Them From Me, SEO2:Temporary full-time appointment commencing July 2023 up to 19 July 2026 Location: ParramattaAbout the Department:The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population.For more...

  • Communication and Engagement Officer

    2 weeks ago

    Parramatta, New South Wales, Australia Ashdown Consulting Full time

    $530 p/d + super 3 month contract Parramatta/WFHCommunication and Engagement Officer | 3 month contract***| $585.65 p/dIncl. super- $530 p/d + super 3 month contract Parramatta/WFHAbout the CompanyThis NSW government agency is a major service provider who strives to deliver a more consistent and innovative experience within the development of New South Wales...

  • Front of House Superstar

    2 weeks ago

    Parramatta, New South Wales, Australia Customer Service Barista Full time

    WHO ARE WEThe Dunn Group is an Australian family-owned business, operating in NSW for over 30 years. Balmain Coffee Company is an extension of our successful retail convenience petroleum retail sites opening our first Balmain Company Coffee outlet in 2013, Since then we have continued to expand our BCC brand with representation now in 4 of our busy NSW...

  • Senior Community Engagement Officer

    2 weeks ago

    Parramatta, New South Wales, Australia Talent International Full time

    Talent International is currently recruiting for a Senior Community Engagement Officer to work for an NSW Government client based in Parramatta. This is contract role 12-months contract with the view to be extended. The role is paying $76.50 per hour + Super. Hours- 7 hours per day, 35 hours per week Key accountabilities Manage and oversee all aspects of...

  • Manager, Customer Service Strategy

    2 weeks ago

    Parramatta, New South Wales, Australia NSW Government -Department of Education Full time

    Temporary Full-Time up to 31 December 2023:- Location: Parramatta (Hybrid role):- Attractive government benefits including flex time and the Fitness Passport:Salary relative to experience, and ranges from $134,411 to $155,445 plus super & annual leave loadingAbout the Department of EducationThe Department of Education is the largest provider of public...

  • Engagement Officer

    2 weeks ago

    Parramatta, New South Wales, Australia Parramatta City Council Full time

    The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney's Central City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City's future and ensure it is culturally, socially, environmentally, and...

  • Volunteering Engagement Specialist

    2 weeks ago

    Parramatta, New South Wales, Australia Uniting Full time

    Full time permanent role - Volunteering Engagement Specialist - Parramatta CBD as a base location - Hybrid work model Opportunity to shape and drive innovative volunteer programs in a leading community services organisation. Work collaboratively with diverse stakeholders and volunteers to create meaningful change. Develop valuable skills in program...

  • Community Engagement Support Officer

    2 weeks ago

    Parramatta, New South Wales, Australia Ashdown Consulting Full time

    $500 - $600 p/d + Super 6 Month Contract Parramatta/WFHCommunity Engagement Officer | 6 Month Contract | $663 p/d inc. Super- $500 - $600 p/d + Super 6 Month Contract Parramatta/WFHAbout the CompanyThis NSW Government agency uses data and behavioural insights to drive improvements with government and provide services to NSW. We are looking for someone to...