Research & Engagement Manager

1 week ago

Parramatta, New South Wales, Australia Parramatta City Council Full time

The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City.

The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City's future and ensure it is culturally, socially, environmentally, and economically sustainable.


About the role:


As the Research and Engagement Manager you will be responsible for leading the use of customer and stakeholder research, including community engagement to draw insights for strategic decision making across Council.

You will lead your team to drive best practice research and engagement methodologies and deliver research projects that engage current and future customers and stakeholders, promote growth, and drive community engagement.


This opportunity is best suited to a creative and connected thinker, who can see the bigger picture, and leverage analytical insights, industry trends and market data to develop innovative strategies with lasting impact.


Key responsibilities:

  • Set the research and engagement program for Council working with multiple stakeholders across Council to provide advice, insights, and strategic direction on key projects as well as collaboration and relationship building.
  • Implement and manage Council's community engagement strategy and framework in line with state and federal government requirements for engagement.
  • Oversee the delivery of research projects, including focus groups, and other research and consultation forums as required.
  • Oversee the management and effectiveness of Council's online research panel and online engagement portal to deliver research and engagement projects.
  • Ensure key findings, insights and recommendations from research and engagement projects are identified and communicated to key stakeholders, including the community where appropriate.

About You:

  • A degree in market research or relevant discipline.
  • 7+ years' experience in leading research and or engagement function (government or services environment preferred).
  • Demonstrated experience developing and executing stakeholder strategies and plans using a wide variety of methods and communications channels, both traditional and emerging.
  • Demonstrated experience in translating research and engagement outcomes into actionable insights.
  • Relevant experience leading community engagement, with a proven track record of achieving strategic objectives.
  • Exceptional communication, project management and problemsolving skills.

What's on offer:

We are offering an attractive remuneration from $144,375 to $160,043 plus 11% superannuation.

In addition, City of Parramatta also offer excellent employee benefits which include:

  • A range of flexible work arrangements including hybrid WFH arrangements
  • 14 weeks paid parental leave
  • Access to Long Service Leave after 5 years
  • Central Parramatta location (Public transport at our door, discounted parking)
  • Significant leave benefits (up to 12 days flexitime, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
  • Learning and development opportunities
  • Health and Wellbeing programs (Fitness Passport, flu shots, etc.)

Want to know more?
Further information regarding the requirements of this role can be found in the attached Position Description.

How to apply
Applications close 9pm,
Thursday, 16th May 2024 and will not be accepted through any other medium.

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