Customer Engagement Manager

2 weeks ago

Parramatta, New South Wales, Australia Orchard Talent Group Full time

Contract Type:

  • Full Time
    Location:
  • Parramatta

Industry:

  • Disability & NDIS
    Contact Name:
  • Rachel Boeg
    Contact Phone:
    Date Published:
  • 23Nov2023 Utilise strong interpersonal skills to develop relationships.
  • Drive exceptional experience across the portfolio.
  • Be part of a growing Disability provider.
  • Join a_
  • Disability provider with established roots in the sector in providing quality service delivery during a pivotal time of growth and change._

What's on Offer


Reporting to the Managing Director, the Customer Engagement Manager (CEM) is responsible for driving new home and living opportunities whilst championing a positive customer experience.

This exciting role requires working alongside all areas of the organisation to embed sustainable and financially viable supports for people to live the life they want, the life they choose.


The Customer Engagement Manager will be responsible for:

  • Responding to enquiries with a particular focus towards engaging potential customers.
  • Ensuring best possible experience for new and existing customers.
  • Partnering with the operational team to drive successful service delivery.
  • Working collaboratively with stakeholders to ensure best practice outcomes.
  • Developing strong relationships with customers and their families and the community.

About You

  • Background in Customer Engagement, Home and Living Supports or Business Development.
  • Excellent communication and stakeholder engagement skills.
  • A strong foundational knowledge of contemporary Disability services with a solid understanding of NDIS funding.
  • Creative thinker and pragmatic problem solver with an agile mindset.
  • Exceptional organisational skills with a demonstrated ability to work autonomously.
  • Commitment to Uniting Healthcare's' s core values and code of conduct.


This role presents an exciting opportunity to join a newly established Disability services provider during a critical period of growth and change, working in a pivotal capacity.

An attractive remuneration package and benefits will be offered to the successful applicant, along with opportunities for both personal and professional development.


How to Apply
Applications close 22nd December.

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