Hearing Support Officer

1 week ago

Melbourne City Centre, Victoria, Australia Workplace Injury Commission Full time
Workplace Injury Commission (WIC)
Melbourne
$105,659per annum (plus super) + excellent mentoring and support

  • Enjoy rewarding work, a respectful culture, and the support you need to thrive
  • Competitive remuneration, flexibility including Hybrid WFH option, and incredible benefits
  • Play a key role supporting WIC as we help injured Victorians find a way forward
  • Join a recognised WORK180 Endorsed Employer for all women
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The impact you'll have:


At the Workplace Injury Commission, we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives.

We're a robust Victorian Government statutory authority that's making an impact.

As we continue on an exciting journey with the Arbitration service, we need you to join us as a Hearing Support Officer.

In this role you will provide case management and hearing support to our Arbitration Officers, parties to disputes and other stakeholders.

Together with other Hearing Support Officers, and Case Support Officers you will help deliver and maintain a consistent and high-quality administration and support service.

You will bring your unique perspectives and expertise to help turn our proud legacy into a bright future.
With integrity, diligence and a collaborative mindset, you will:

  • Provide case management support to our Arbitration Officers and manage the arbitration service process
  • Be the primary contact for parties to a dispute and their representatives
  • Provide procedural advice, guidance and information relating to the arbitration process and the conduct of hearings
  • Obtain all relevant information, comprehensively understand the disputes you manage, and follow up with parties to ensure hearings run smoothly and efficiently

Who we're looking for:

To succeed in this role, you will have**:

  • Experience providing administrative support and case management to multiple stakeholders within a service-oriented legal environment (e.g. Tribunal, Court, legal practice etc.) or similar
  • Client service experience, particularly working with vulnerable people from diverse backgrounds with complex needs
  • Strong conflict resolution and negotiation skills and along with the ability to identify appropriate solutions to problems
  • Willingness to develop mutually beneficial relationships and partnerships based on trust and reciprocity with internal and external stakeholders
For further information, please refer to our position description which is accessible on our careers page.

Resolution matters. And so do you.
We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:

  • Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working.
  • More leave when you need it most flexible leave arrangements tailored to you.
  • Access to our 24/7 holistic mental health and wellbeing program for you and your family.
  • A progressive and supportive work environment with experienced leaders who are invested in you.
Here are some of the things we hope you'll love about working with us:

  • Help Victorians find a way forward


As a Hearing Support Officer, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives.


  • Find support and relationships that count
Respect is a key value here. We trust and empower you to be your best self, at work and home.

  • Respect today, shape tomorrow
Bring your diverse thinking and help make us even better.

  • Be rewarded for your contribution
We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive.

Visit our careers site to find out more and read the stories of our incredible people.

Want to help us shape a brighter future? Join us.
Take your career to the next level with the Workplace Injury Commission. To apply, please submit your resume and cover letter via the link by midnight, Wednesday 5 June 2024.

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