Performance Manager

2 weeks ago


Melbourne City Centre, Victoria, Australia Recoveriescorp Full time

Job no: 492839

Work type:
Contract, Full-time on Attendance

Location:
Melbourne CBD

Categories:
Collections

We are looking for someone to lead a Team in our Operations Department and to secure this role, it is essential that you are able to meet the following requirements;

  • Key responsibilities will include but will not be limited to:
  • Create a culture which is innovative and achievement oriented underpinned by being responsive, agile and adaptable
  • Support the achievement of Recoveriescorp business objectives through managing the outcomes of a collections team in order to ensure ongoing delivery of outstanding collections outcomes for clients.
  • Developing and motivating employees
  • Auditing collection officer capability to identify training and development needs
  • Conducting team meetings to facilitate feedback and team communication
  • Managing employee attitude and performance issues including reviewing individual/ team scorecards and performance on an ongoing basis
  • Task and resource allocation
  • Call monitoring and file auditing to evaluate adherence to SLA's, client scripts, and legislative obligations
  • Internal and external reporting
To secure this opportunity you will be required to:

  • Able to create a shared vision and overarching goals for the team and develops a plan to connect individuals
  • Ability to lead everyone to work well together towards a common goal
  • Demonstrated conflict resolution and problem solving skills
  • Ability to manage a portfolio of clients and prioritise effectively
  • Ability to conduct/attend file audits for our compliance requirements
  • Ability to produce and analyse reports
  • Excellent planning and organisational skills
  • To be result oriented, quality focused, resilient, energetic and positive
  • Consistently stays above the line


If you are ready to take the next step in your career, do not miss this oppourtunity and send us your expression of Interest today.


INTERNAL APPLICANTS ONLY.
Applications Close: 10 May 2023 at 5pm.

Advertised: 09 May 2023 AUS Eastern Standard Time

Applications close: 10 May 2023 AUS Eastern Standard Time

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