Administration Officer

1 week ago

Port Macquarie, New South Wales, Australia Northcott Full time
  • Join our new & inclusive Early Childhood Team in Port Macquarie with the opportunity to work at home & in the office.
  • Work to help change the lives of our amazing young customers.
  • Temporary Full-Time role to 30 June 2025.
  • $67, Super + Salary Packaging.
Who are we?

The NDIS Partners in the Community Program (PITC) supports the National Disability Insurance Scheme (NDIS) to be implemented at a local level.

As a NDIA partner, Northcott will deliver the NDIS Early Childhood Approach (ECA) service to local communities in Northern NSW, Mid North Coast, Hunter New England, North Sydney and Western Sydney. The EC approach supports the activities that will improve independence and social participation of children aged 0-9 years with developmental delay and/or disability.

What does this role look like on a daily basis?
  • You will engage at several key points along the journey with a child and their family. Each day will have different and often competing challenges for you to assess and demonstrate knowledge around including but not limited to:
  • Manage Reception area/front office including ordering office stationary/supplies for the team
  • Effectively manage and record feedback, complaints and suggestions from stakeholders in a timely and professional manner
  • Administer the EC enquiry and intake process for the region and other regions as required using the NDIS IT System.
  • Working with other EC Administration Officers to ensure the highest quality service delivery to all families and stakeholders.
  • Ensure a flexible approach to workloads and ad hoc tasks as designated
The skills and experience we are looking for include:
  • Understanding the importance of implementing a tailored and personalised approach to children and their families - one size does not fit all.
  • Excellent interpersonal communications
  • Tertiary qualifications in Business Administration or evidence of actively working towards completion.
  • Demonstrated previous professional experience in an administration role
  • Demonstrated experience using the full Microsoft Office Suite as well as customer database systems
Other requirements include:
  • Current Driver's Licence - P1 minimum
  • Valid Working with Children's Check Clearance - mandatory
  • Valid NDIS Worker Screening Check (NDIS WC) or willingness to obtain – mandatory
  • Working Rights in Australia for Full Time Employment
  • Fully vaccinated for Covid19 (including minimum 1 x booster) in accordance with current Northcott Requirements (unless granted an exemption).
  • Induction Training program – We have a tailored training program to help you understand how we meet targets and see the highest standards
  • Supportive and experienced Team Leaders & Managers – we want to see you succeed
  • Diverse and Inclusive– Our teams are multi-cultural and make it a point to embrace different cultures and opinions
Benefits we offer
  • A diverse group of people in a great team environment, who share knowledge, pursue growth and a desire for excellence.
  • Salary packaging, Perkbox, health and wellbeing benefits and more
  • Great leave entitlements & flexible working environment.
  • The role will be covering the local Mid North Coast region with our office based in Port Macquarie.

To apply, please provide an updated Resume along with a brief covering letter giving an overview of your skills and experience relevant to the requirements of the role.

We don't just focus on the bottom line. Our passion is to support children and families with both undiagnosed and diagnosed disability to live the life that they choose. As a large not-for-profit organisation we offer an inclusive culture, a diverse group of people in a great team environment, growth and desire for excellence. We also offer salary packaging, great leave entitlements and a flexible working environment available.

Agencies need not send through applications.

When applying internally, Northcott employees are required to notify their Manager and should be aware that their Manager may be asked to endorse their application.

Covid Vaccination Status
The health and safety of our people, customers, and communities is our number one priority. To maintain this, we require all of our employees to show evidence that they have received the two full primary doses and at least one booster dose of a TGA approved Covid-19 vaccination. Evidence of your current vaccination status or medical exemption will be required. Northcott will consider exemptions on a case-by-case basis.

Diversity and Inclusion Statement
Northcott actively promotes diversity and inclusion in the recruitment process and throughout employment. We are committed to providing a workplace where every person is valued, respected and supported to progress. Northcott welcomes applications from and ensures no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, culture, LGBTIQ+ identity, disability, gender, age, religion or caring responsibilities. If you require an adjustment to participate in the recruitment process, if you have a preferred contact method or require any information provided in an alternative format, please contact Diversity, Equity and Inclusion at .

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