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Customer Relationship Specialist

3 months ago

Perth, Western Australia Bank of Queensland Full time

About the Role

The purpose of this position is to work closely with the Branch Manager to identify leads in the Branch and increase the value of the branch customer base through in-branch sales and referrals.


In addition the role is responsible for delivering superior customer service whilst achieving sales targets and extending customer relationships through identifying needs, increasing wallet share and driving 'Products Per Customer'.


In addition the CRS will encourage, coach and develop CSOs to identify customer needs and generate referral leads whilst seeking opportunities for lending referrals to the branch Lending Specialist.


About you

  • Previous banking experience, including cash handling and
compliance

  • Proven experience in sales and cross selling
  • Experience in motivating and coaching
  • Proven experience in providing exceptional customer service
  • Excellent written and verbal communication skills
  • Knowledge and proven skills in management of branch
operations and teams

  • General business acumen
  • Proven customer service orientation with demonstrated
relationship building skills

  • Working knowledge of Windows programs.

About Us

BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees.

Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference.

Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.


BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.


BOQ's Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.

We embrace difference and believe that our workforce should reflect the customers and communities that we serve.


Since 2021 BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).


Our Benefits

  • Flexible working arrangements
  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave with no minimum
  • Paid volunteer days
  • Purchase annual leave
  • Discounted private health insurance plan
  • Employee Assistance Program (EAP)
  • 5 employee diversity network groups focusing on: First Nations Reconcilation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career
  • BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

How to Apply
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.


If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.

These checks may include, but are not limited to:
identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference:
BOQ02846