Customer Relationship Lead

21 hours ago


Perth, Western Australia PEXA Full time
About the Role

We are seeking a highly skilled Customer Relationship Lead to join our team at PEXA. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our valued customers in Western Australia.

Key Responsibilities
  • Foster strong relationships with customers to ensure their satisfaction and loyalty.
  • Develop relationships with new and existing customers to gain a deep understanding of their business needs and drive increased utilization of PEXA's innovative products.
  • Plan and conduct appointments, communications, and periodic account reviews with customers to ensure they receive exceptional service levels.
  • Represent PEXA at industry events to project a knowledgeable, efficient, and professional image to target markets.
  • Resolve customer issues, queries, and transaction blockers in a timely and effective manner.
Requirements
  • Strong relationship-building skills with a proven track record of success in a customer-facing role.
  • Excellent communication and negotiation skills with the ability to articulate PEXA's offerings with clarity.
  • Ability to work independently and as part of a team to achieve business objectives.
  • Strong problem-solving skills with the ability to think creatively and develop innovative solutions.
  • Passion for building sustainable relationships and driving business growth.
What We Offer
  • A dynamic and supportive work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a leading FinTech company that is revolutionizing the way property is exchanged in Australia.
  • A collaborative and inclusive team culture that values diversity and inclusion.
About PEXA

PEXA is a leading FinTech company that is transforming the way property is exchanged in Australia. We are a team of passionate and innovative individuals who are dedicated to delivering exceptional customer experiences and driving business growth.

We are committed to creating a workplace culture that values diversity, inclusion, and employee well-being. We offer a range of benefits and programs to support our employees' physical and mental health, including flexible work arrangements, wellness programs, and employee assistance programs.

At PEXA, we believe that our people are our greatest asset. We are committed to attracting, retaining, and developing talented individuals who share our values and are passionate about delivering exceptional customer experiences.



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