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Customer Service Representative

3 months ago

Wetherill Park, Australia Carbonetics Full time

We are looking for an enthusiastic Customer Service Representative to join our team in the automotive industry - based in Wetherill Park, this is a part time role with the possibility of it growing to a full time role in the near future.

You will be responsible for providing support to various customer service needs within the organisation. Carbonetics, is a staple of the automotive community in Australia and growing internationally.

Your main duties and responsibilities will include:

  • Providing general day to day administrative and support for sales, customer, post purchase and general tasks
  • Monitoring customer journeys and experiences
  • Overseeing small projects
  • Following appropriate inhouse processes and procedures to ensure satisfactory completion
  • Follow up orders and customer
  • Building strong relationships with customers

To succeed in this role:

  • Relevant Customer Service, Sales/Administration experience
  • Ability to take ownership of requests and maintains ownership until resolved
  • Shopify or Gsuite experience is a plus
  • Excellent time management and organizational skills with the ability to prioritize tasks
  • Excellent communication and stakeholder management skills
  • Strong attention to detail
  • Ability to work autonomously
  • Automotive passion/ experience is a plus
  • Initially a Part Time Role (3 days a week) with the possibility of full time
  • Must have valid drivers license

Job Types:
Part-time, Casual

Part-time hours: 30 per week

Salary:
$ $33.00 per hour

Benefits:

  • Employee discount

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Monthly bonus
  • Performance bonus

Application Question(s):

  • Do you have a valid Australian drivers licence?

Experience:

  • Customer service: 1 year (preferred)
  • Administration: 1 year (preferred)

Work Authorisation:

  • Australia (preferred)

Work Location:
In person