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Customer Service Representative

2 months ago

Wetherill Park, Australia Sika Full time
Job Description

We are seeking a highly motivated and organized Customer Service Officer to join our team at Sika Australia. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients, ensuring timely delivery and order fulfillment, and maintaining accurate records and reports.

Key Responsibilities
  • Customer Service: Handle incoming calls, orders, inquiries, and complaints promptly and professionally, providing solutions and resolving issues in a timely manner.
  • Order Fulfillment: Process orders, invoices, and credits accurately, ensuring timely delivery and order fulfillment.
  • Logistics and Supply Chain: Liaise with freight providers and logistics teams to ensure smooth delivery and order fulfillment.
  • Record Keeping: Maintain accurate records and reports, including data entry and filing systems.
  • Teamwork: Work effectively as part of a team, providing support and assistance as needed.
Qualifications
  • Experience: Previous experience within Customer Service/Call Centre or similar role, with a strong understanding of customer service principles.
  • Skills: Excellent interpersonal and communication skills, attention to detail, and excellent computer skills/administrative skills.
What We Offer
  • Competitive Salary Package: A competitive salary package that reflects your experience and skills.
  • Supportive Working Environment: A supportive working environment with a strong, positive company culture.
  • Training and Development: We invest in our employees, providing all relevant training and development opportunities.