Customer Service Officer

2 weeks ago

Sydney CBD, New South Wales, Australia HCF Full time

About the role


Your new role as Customer Service Officer will see you working as part of the close knit team in our diverse Membership Department.

Reporting to the Member Maintenance manager, you will provide a high standard of service to HCF's EziPay Members (members who use the direct debit platform) and to maintain accurate membership and payment records for direct debit transactions.


This role will be a blend of phone-based customer service (speaking with HCF Members and internal customer facing departments) and a high volume of administration.

This is a 13-month Maternity leave cover based in Paramatta or in George Street.

About you

  • Strong verbal and written communication skills
  • Good accounting skills
  • Ability to perform required tasks with mínimal supervision
  • Basic to intermediate computer skills
  • MS Office, Outlook
  • Ability to set and work to own priorities
  • Ability to handle difficult interactions with members with composure
  • Desire and commitment to provide excellent customer service
  • Desire and commitment to work within a team

Culture


Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people.

We want to provide you with the skills and tools you need to support your wellbeing journey, so that you can be at your best.


We're all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members.

We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

Come and join our HCF team

Benefits

  • Up to 50% discount on health cover, pet & travel insurance
  • Onsite fulltime paid training and LinkedIn Learning available to all employees
  • Organisational wide Recognition & Rewards program
  • Superannuation payments continued while taking parental leave
  • Health & Wellbeing initiatives including free access to various mental health services
  • Flexible Hybrid working model
**A career with us - How to Apply

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