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Group Manager Travel Claims

3 months ago

Sydney, New South Wales, Australia nib health funds Full time
Let's talk about who we are

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value.

nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.


We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary.

Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

Let's talk about Diversity, Equity and Inclusion

Let's talk about this role


As the Group Manager Travel Claims, you will be responsible for the strategic delivery and operational management of global Claims servicing for Travel Claims within the nib Group.

This role is integral to both the Business Services Division and nib Travel.


Providing direct oversight and responsibility for Claims servicing and Management, this role is listed as the Responsible Manager for Claims Servicing and is integral to nib Travel's AFSL under Claims as a Financial Service.


With an aim to differentiate nib Group's customer experience through a digital first strategy, the Group Manager Travel Claims will provide the leadership required in delivering to key metrics and performance targets, as well as being a key stakeholder in supporting external Underwriters, giving them confidence in nib's ability to manage and control a portfolio of claims on their behalf.

Let's talk about you


You will have proven experience developing and delivering strategic programs of work with a focus on digital transformation, automation and workforce optimisation, while maintaining a highly engaged team in a hybrid/flexible work environment.


Furthermore you have:

  • Desirable to hold Diploma in General Insurance, be Tier 2 RG146 trained and have previously held Responsible Manager qualification.
  • Excellent leadership skills and proven ability to deliver consistent performance to targets
  • Very strong knowledge of General Insurance and Travel Insurance Industry
  • Demonstrated ability to balance commercial, business/team and customer considerations
  • Strong Change management and transformation experience
Let's talk about working at nib

Our hybrid working approach means our employees work outside of the office for the majority of the time. Our hubs offer workspaces to connect and collaborate for events, meetings, or activities.

To help our employees embrace working outside of the office, we provide financial support to set up and maintain their home workspace.

nib's approach to flexibility is focused on personalisation and giving our employees choice - not only in where they work, but also when and how.

Other benefits to support you at work (and play) include:

  • Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
  • The opportunity to give back to the community through paid leave for volunteering through nib Foundation
  • Support
- _your better health _- whatever that looks for you - through our nib Well Program and corporate fitness discounts
  • Access to our employee share plans, shortterm incentive program and life and salary continuance insurance benefits
  • Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees
The fine print

All your information will be kept confidential according to EEO guidelines.

Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.


We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.