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Travel Team Manager

2 months ago

Sydney, New South Wales, Australia Flight Centre Travel Group Full time
{"title": "Travel Team Manager", "content": "Lead with a Customer-Centric Mindset

As a Travel Team Manager at Flight Centre Travel Group, you will be responsible for leading a team with a customer-centric mindset, maintaining measured commercial and business sense that drives successful customer and business-related outcomes and goals.

Key Responsibilities:
  • Contribute to the overall performance, growth, and development of the group travel team nationally.
  • Support continual improvement and excellence in service.
  • Foster a collaborative and productive team culture.
  • Assess, troubleshoot, and provide solutions to a varying range of customer scenarios.
  • Maximise productivity of both individual Travel Managers and blended project teams through training, development, and operational support.
  • Play a lead role in driving customer partnerships, including strategic planning, MLR development, new business conversion, and incumbent business growth.
Requirements:
  • Extensive travel or MICE industry experience.
  • Minimum 3 years previous leadership experience in a customer-facing role.
  • Drive and ambition to achieve and exceed goals.
  • Superior presentation and negotiation skills.
  • Excellent Time Management & communication skills.
  • The ability to encourage and support the development of team members.
  • A high degree of emotional intelligence.
  • Sound business acumen.
What's In It For You?
  • Uncapped incentives.
  • Tailor your ideal work-life balance with hybrid arrangements.
  • Free health and wellness consultations.
  • Free financial planning consultations.
  • Award-winning Flight Centre employee benefits:
  • Social events such as Buzz Nights, opportunity to attend Global Ball overseas (Lisbon 2024, Los Angeles 2025) for high achievers.
  • Global career advancement/travel opportunities.
  • Leadership Programs & further education, training, and development.
  • Giving Bank & Volunteer Leave.
  • Employee share scheme.
  • The opportunity to play an integral role in the growth of the business.
  • Travel discounts on flights, hotels, and insurance for you, your family, and friends.
", "lang_code": "en-US"}