FCM Meetings

2 months ago

Sydney, New South Wales, Australia Flight Centre Travel Group Full time
About the Opportunity

The Group Travel Manager is the face of the FCM Meetings & Events Group Travel Team to a large mix of corporate clients. This role requires a customer-centric mindset and solution-based thinking. Effective communication and relationship building skills are key to ensuring our corporate clients receive an exceptional experience.

A Group Travel Manager is an expert in the booking and management of group or fully independent travel requirements for a broad range of corporate clients, including universities and special interest groups. Embodying all elements of the FCM Meetings and Events brand, the Group Travel Manager is results-driven and delivers successful execution of MICE projects through customer engagement, proactivity, and excellent attention to detail.

Key Responsibilities
  • Expertise in corporate travel product knowledge to deliver the best outcome for the customer & FCM M&E
  • Assist in the budgeting and execution of professional and accurate business travel arrangements for our corporate accounts, including air, car, hotel, and ground transportation reservations.
  • Follow company procedures, account guidelines, and customer service standards in sourcing products, quoting, making travel arrangements, ticketing, ticket exchanges/changes, CRS/GDS productivity, correct record keeping, and admin entry
  • Be an excellent communicator and maintain a high level of professionalism
  • Have excellent time management skills and ability to multitask to meet deadlines
  • Have excellent project management skills
  • Show an adaptability to changing work environments and stakeholder requirements
  • Work as a team member or individual to complete all related project functions related to servicing the client
  • Maintain favourable working relationships with key internal and external stakeholders
  • Demonstrate a proactive approach in providing solutions to complex logistical challenges
  • Expertise in fares and complex itineraries, amazing attention to detail, and a passion for customer service
Requirements
  • GDS: SABRE - essential
  • Microsoft Office skills - specifically Excel - essential
  • Major airline group booking platforms - experience preferred
  • Event Management Technology - Events Air/Cvent experience preferred
  • Previous Group Travel /MICE experience (3 Years) preferable
  • Previous experience in customer-facing roles
What We Offer
  • Generous remuneration structure with base salary + uncapped incentive + Super (OTE $90,000 pa + super)
  • Excellent career progression pathway within travel & events team
  • Travel discounts, in-house financial and health services
  • Ongoing training and professional development
  • Fun and inclusive work environment
  • Global career opportunities in a network of brands and businesses
  • Flexibility with potential hybrid arrangements

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