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Customer Service Representative

3 months ago

Saint Leonards, Victoria, Australia Stryker Full time

Why customer service at Stryker?:


Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks - like tuition reimbursement and a wellbeing program (*Benefits vary by country)

About Stryker


Stryker is one of the world's leading medical technology companies and, together with our customers, is driven to make healthcare better.


The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes.

Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

Why Customer Service at Stryker?


Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks - like tuition reimbursement and a wellbeing program

Please note that this role is 0.6 FTE and is a 6-month contract.

About this role


We are seeking a highly motivated and detail-orientated Customer Service Representative to join our dynamic team responsible for processing high volume transactions using our EDI system.

As a member of this team you will play a crucial role in ensuring accurate and timely billing and will provide an outstanding customer service experience to all internal and external customers at Stryker.

Our team are based all over Australia, remote WFH within Australia or NZ is available for this role.
Please note you will need to be available 8:30am-4:30pm AEDT regardless of which time zone you're based in.

Who We Want

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Self-starters. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

What You Will Do

  • Act as a first point of contact for all customer queries
  • Process high volume transactions, data entry and general problem solving
  • Work with other customer service divisions to ensure customer invoices and bookings are up to date
  • Liaise with all internal departments including sales, operations and finance to ensure best practice.

What You Will Need

  • Excellent customer service skills and a desire to help others
  • Prior experience in hospitality, customer service, tourism or a service oriented role
  • Proven experience exceeding customer expectations and working within a team environment
  • Highly developed communication skills and experience working with a diverse range of internal and external customers and clients
  • A positive attitude

Culture & Benefits

  • Ongoing training and opportunities for career progression
  • Paid Parental leave schemes
  • Volunteer Day
  • Engagement Day
  • Onsite gym available in most offices
  • Being part of one of the world's largest and most recognizable brands.
  • Excellent team culture we have fun whilst we work
  • A Leader who will support & guide you throughout your career
  • Access to employee benefits including health care, financial wellbeing & insurance
  • Access to our career and selfdevelopment program from day one
  • Work with likeminded individuals who are driven by exceeding targets and improving patient outcomes
**About Stryker