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Guest Service Officer

3 months ago

Canberra, ACT, Australia Hyatt Hotel Canberra Full time
Summary

About Hyatt

At Hyatt we care for people so they can be their best. As we continue to grow, we don't lose sight of what's most important—people. Hyatt is a company that was built by family. It's a workplace where co-workers become friends. Every day we care for our guests.

Care is at the heart of our business, and it's this distinct guest experience that makes Hyatt one of the world's best hospitality brands.

About Hyatt Hotel Canberra - A Park Hyatt Hotel

Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional furniture styles as well as garden and park views are all enhanced with sleek technology.

This is your chance to work at a luxurious heritage property like no other.

The benefits you will enjoy as a valued member of our Hyatt Family:

  • Access to employee benefits such as complimentary shift meals, discounts for the Clubhouse and all Food and Beverage outlets
  • Training and development opportunities with over 2000 online learning modules to support your career development
  • Laundered uniforms
  • Above Award wage rates
  • Access to an employee assistance program
  • Being part of a diverse and inclusive team, passionate about their work
  • Complimentary and discount accommodation at Hyatt properties worldwide
  • Opportunity to grow and develop your career within an international hotel group

Some of the responsibilities include:

  • Greet guests in a friendly, hospitable manner
  • Handle guest checkins/checkouts in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
  • Provide guests with information regarding the hotel, outlets, amenities, and area
  • Respond to guest calls and requests. Employ problem resolution strategies and service recovery in the event of guest complaints.
  • Answer phones in a courteous manner and assist guests with any inquiries
  • Utilize hotel software and PMS to record guest information in an accurate manner

Qualifications:

  • Good Computer Skills
  • Ability to work under pressure
  • Positive, cando attitude
  • Diploma/certificate in Hospitality or Tourism Management is desirable
  • Knowledge of Opera is desirable
  • Preferable prerequisite knowledge of the Travel/Hotel industry highly regarded
A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.

Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt