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Guest Service Representative

2 months ago

Canberra, ACT, Australia Hyatt Corporation Full time

About the Role

As a Guest Service Officer at Hyatt Corporation, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. Your role will involve handling guest check-ins and check-outs, responding to guest inquiries, and resolving any issues that may arise.

Key Responsibilities

  • Greet guests in a friendly and hospitable manner, making them feel valued and respected.
  • Handle guest check-ins and check-outs efficiently and accurately, ensuring all necessary information is recorded.
  • Provide guests with information about the hotel, its amenities, and the surrounding area.
  • Respond to guest calls and requests in a timely and professional manner, employing problem-solving strategies to resolve any issues that may arise.
  • Utilize hotel software and property management systems to record guest information accurately.

Requirements

  • Good computer skills and ability to work with hotel software and property management systems.
  • Ability to work under pressure and maintain a positive attitude in a fast-paced environment.
  • Diploma or certificate in Hospitality or Tourism Management is desirable.
  • Knowledge of Opera is desirable.
  • Preferable prerequisite knowledge of the Travel/Hotel industry is highly regarded.

About Hyatt Corporation

Hyatt Corporation is a global hospitality company that values its employees and strives to create a family atmosphere. Our company culture is built on the principles of Empathy, Experimentation, Wellbeing, Inclusion, Integrity, and Respect. We offer a range of benefits to our employees, including access to employee benefits, training and development opportunities, and a chance to grow and develop their careers within an international hotel group.