Guest Service Representative
2 months ago
Mantra Chatswood is a thriving business and shopping district hotel, located 10km north of Sydney's CBD. The hotel offers contemporary, apartment-style accommodation, featuring 165 Studio, one and two-bedroom apartments, each stylishly decorated and equipped to cater to all Sydney accommodation travel needs.
About the Role:
- Oversee the daily operations of the property, ensuring seamless guest experiences.
- Handle guest complaints efficiently, with dignity and respect for both the guest and the hotel brand.
- Supervise and monitor Team Members with true leadership ability, motivating the entire team to deliver exceptional service.
- Provide a high level of customer service and a genuine, personable service style that exceeds guest expectations.
- Assist in the preparation of rosters and utilize Excel on a daily basis.
Requirements:
- A vibrant, outgoing personality to engage with guests and ensure memorable stays.
- The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times.
- The flexibility to work shifts, including early mornings, evenings, and weekends.
- A person with proven leadership experience within a hotel environment.
- Knowledge of Sihot PMS is advantageous but not necessary.
- Previous experience in a Front Office hospitality role is essential.
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