Guest Service Representative

2 months ago


Canberra, ACT, Australia Grupo Mantra Full time

Mantra Chatswood is a thriving business and shopping district hotel, located 10km north of Sydney's CBD. The hotel offers contemporary, apartment-style accommodation, featuring 165 Studio, one and two-bedroom apartments, each stylishly decorated and equipped to cater to all Sydney accommodation travel needs.

About the Role:

  • Oversee the daily operations of the property, ensuring seamless guest experiences.
  • Handle guest complaints efficiently, with dignity and respect for both the guest and the hotel brand.
  • Supervise and monitor Team Members with true leadership ability, motivating the entire team to deliver exceptional service.
  • Provide a high level of customer service and a genuine, personable service style that exceeds guest expectations.
  • Assist in the preparation of rosters and utilize Excel on a daily basis.

Requirements:

  • A vibrant, outgoing personality to engage with guests and ensure memorable stays.
  • The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times.
  • The flexibility to work shifts, including early mornings, evenings, and weekends.
  • A person with proven leadership experience within a hotel environment.
  • Knowledge of Sihot PMS is advantageous but not necessary.
  • Previous experience in a Front Office hospitality role is essential.


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