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Guest Service Ambassador

2 months ago

Canberra, ACT, Australia Accor Apartments & Realty Full time

About the Role:

As a Guest Service Agent at Accor Apartments & Realty, you will be the face of our hospitality, delivering exceptional experiences for our valued guests. Your responsibilities will span from check-in to check-out, ensuring seamless interactions and memorable stays.

Key Responsibilities:

  • Roll out the Red Carpet: Ensure every guest feels like a VIP from check-in to check-out, providing personalized attention and tailored services.
  • Communicate Effectively: Confidently interact with guests and colleagues to ensure cohesive collaboration and resolve any challenges that may arise.
  • Promote Hotel Amenities: Develop a deep understanding of our products and services, promoting them to guests and exceeding their expectations.
  • Be a Local Legend: Share your knowledge of neighborhood hotspots and must-visit gems, enhancing the guest experience and building loyalty.
  • Manage Reservations and Accounts: Display proficiency in accurately handling reservations and managing guest accounts, ensuring seamless transactions and efficient operations.

Requirements:

  • Innovative Approach: Exceed customer service expectations with a creative and proactive mindset.
  • Collaboration and Independence: Skilled at working within teams and independently, with strong organizational and time management skills.
  • Communication Skills: Proficient in both written and verbal communication, with the ability to adapt to diverse guest needs.
  • Previous Experience: Previous experience in hotel front desk operations is a valuable asset, but not required.
  • Flexibility: Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays.

About Accor Apartments & Realty:

We welcome you as you are, helping you grow and learn so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.